Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Software
Certification
Timeline
Generic

Matthew Westberry

Forest Park,GA

Summary

I am a Senior at Clayton State University studying Psychology while maintaining a 3.8 GPA. I plan to graduate in the fall semester of 2024 and pursue MSW in the fall of 2025. I have a strong ten year skill history that includes high performance with of customer service, communication, team building, microsoft office, and management skills. I offer reliability and adaptability in the form of handwork and self-motivation. Current goals include gaining further experience in human services, while having the opportunity to contribute to the company's productivity and value.

Overview

7
7
years of professional experience
1
1
Certification

Work History

City Carrier Assistant

United States Postal Service, USPS
03.2022 - Current
  • Planned and cased mail in sequence of delivery for designated route.
  • Engaged customers with pleasant demeanor and offered to help with mail-related issues.
  • Distributed mail on foot to residences and businesses delivering to approximately 500+ customers per shift.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Worked closely with other employees in mail office and handled various administrative tasks.
  • Recording shipping information for certified letters/ packages, materials, or internal correspondence.
  • Managed high-volume mail deliveries during peak seasons, ensuring timely and accurate distribution to customers.

Fulfillment Center Associate

Amazon
08.2021 - 08.2022
  • Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
  • Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Average pick rate is 350 items per hour.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Located needed merchandise in inventory using software and placed on skids for transport to shelves.

Operations Associate

Fed Ex Ground
11.2019 - 08.2021
  • Submitted quote requests to suppliers to determine best rates for organization.
  • Performed regular safety audits to establish compliance with safety regulations.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Collaborated with cross-functional teams to achieve project goals and meet deadlines.
  • Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
  • Collaborated with peers and other business areas to leverage best practices and increase productivity 10%.
  • Followed shipping and receiving procedures for goods and materials.
  • Monitored progress of variety of projects to resolve issues that arose.
  • Operated pallet jack to move unloaded goods to correct locations in warehouse.
  • Packaged up damaged goods and shipped these items back to correct supplier

Office Manager

CubeSmart & Storage Pros Self Storage
10.2016 - 11.2019


  • Identify customer needs over phone as well as in person.
  • Process move-ins and move-outs.
  • Answering up to 50 phone calls per day as well as email correspondence.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Oversaw office inventory activities by ordering and requisitions.
  • Maintained computer and physical filing systems.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Updated reports, managed accounts, and generated reports for company database..

Education

Bachelor of Science - Psychology & Human Services

Clayton State University
Morrow, GA
Current

Associate of Arts - Liberal Arts And Sciences

Capital Community College
Hartford, CT
05-2014

High School Diploma -

Forest Park High School
Forest Park, GA
05-2010

Skills

  • Organizational abilities
  • Computer Skills
  • Time Management
  • Mail Sorting
  • Mail handling
  • Customer Service
  • MS Office
  • Mail-sorting and delivery sequence
  • Shift Scheduling
  • Proofreading
  • Money handling abilities
  • Order Fulfillment

Accomplishments

    Deans List: 2021, 2022


Affiliations

Current member of Psi Chi, The International Honor Society in Psychology.

Software

Microsoft Office

Certification

First Aid/CPR Certified

Timeline

City Carrier Assistant

United States Postal Service, USPS
03.2022 - Current

Fulfillment Center Associate

Amazon
08.2021 - 08.2022

Operations Associate

Fed Ex Ground
11.2019 - 08.2021

Office Manager

CubeSmart & Storage Pros Self Storage
10.2016 - 11.2019

Bachelor of Science - Psychology & Human Services

Clayton State University

Associate of Arts - Liberal Arts And Sciences

Capital Community College

High School Diploma -

Forest Park High School

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Matthew Westberry