Matthew White
Paradise,USA
Summary
I have been in customer service for 23 years in a variety of different retail and customer service jobs. I have 17 years in management and cash handling experience. I am looking to broaden my skills and experience. I am looking to be a great asset to any job I work for.
Experienced in store operations with a strong background in employee delegation, inventory management, and financial reconciliation. Successfully managed scheduling and payroll processes while ensuring compliance with safety regulations. Demonstrated effective communication with vendors and addressed customer complaints to maintain service standards. Proven ability to oversee daily operations, including cashiering and cash handling, contributing to efficient store performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Manager
Speedway/7-ELEVEN
Orland, USA
01.2019 - Current
- I do work orders, paperwork to corporate, write schedules, hire and fire, ordering, communication with vendors, customer complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Approved regular payroll submissions for employees.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reported issues to higher management with great detail.
Keyholder
Goodwill
oroville, CA
05.2020 - 08.2023
- Was a manager for 3.5 years.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Managed store personnel by delegating tasks and supervising daily operations.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Streamlined opening and closing procedures as integral member of store staff.
- Trained newly hired sales team in upselling techniques.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Mentored new sales associates to contribute to store's positive culture.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Driver
Firstsource
Chico, USA
07.2023 - 09.2025
- I pick up blue shield and blue cross mail at the postal office and deliver it to Firstsource.
- I sort the mail and put boxes away once they are scanned.
- Followed all traffic laws and regulations to ensure compliance and prevent accidents
- Efficiently planned routes to optimize delivery times and minimize fuel consumption
- Safely operated a variety of vehicles, including cars, vans, and trucks, to transport passengers or goods
- Maintained a clean driving record with zero accidents or traffic violations
- Demonstrated excellent navigation skills using GPS systems or maps to find the most efficient routes for delivery destinations
- Managed paperwork such as delivery receipts, logbooks, and mileage records accurately and efficiently
- Provided exceptional customer service by being courteous, professional, and helpful during interactions with clients at pick-up/drop-off locations
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Delivered goods and products to customer on time and in excellent condition.
- Followed all relevant traffic laws and safety regulations.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Drove safely in various weather and road conditions to avoid accidents.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
Education
Associate's degree - Travel and tourism and behavioral science
Butte College
Oroville, CAHigh school diploma - General Studies
Paradise High School
Paradise, CASkills
- Employee delegation
- Inventory management
- Vendor communication
- Work order processing
- Documentation management
- Performance evaluation
- Team leadership
- Financial reconciliation
- Cashiering operations
- Staff training
- Safety compliance
- Employee scheduling
- Store operations oversight
- Inventory control
- Budgeting and cost control
- Recruiting and hiring
- Supply ordering
- Training and mentoring
- Policies and procedures
- Customer service management
- Employee terminations
- POS systems
- Accurate cash handling
- Employee training
- Shift checklists
- Bank and safe deposits
- Store displays
- Verbal and written communication
- Leading staff meetings
- Friendly and positive
- Cash management
Certification
- Driver's License
- ServSafe, 12/01/30
- Food Handler Certification
- CDL
Languages
English
Timeline
Driver
Firstsource
07.2023 - 09.2025
Keyholder
Goodwill
05.2020 - 08.2023
Store Manager
Speedway/7-ELEVEN
01.2019 - Current
Associate's degree - Travel and tourism and behavioral science
Butte College
High school diploma - General Studies
Paradise High School