MATTHEW Wiesel
West Palm Beach,FL
Summary
Dynamic Field Service Supervisor at Sansone Air Conditioning, recognized for enhancing team performance through effective training and quality control. Expert in technical support and project management, I drive efficiency and elevate customer satisfaction, ensuring top-notch service delivery while fostering a culture of safety and teamwork.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Field Service Supervisor
Sansone Air Conditioning
West Palm Beach, FL
10.2013 - 11.2023
- Lead, supervise, and support technicians and installers in the field.
- Conduct ride-alongs, site visits, and quality control checks to ensure high workmanship standards are met.
- Mentor and train technicians on technical skills. safety protocols, and customer service best practices.
- Provide on and off-site technical support for complex installations, troubleshooting, and diagnostics.
- Monitor job progress and ensure work is completed efficiently and within the time frame.
Education
High School Diploma -
Wellington High School
Wellington, FL05-2010
Skills
- Technical support
- Troubleshooting systems
- Quality control
- Employee training
- Safety compliance
- Project management
- Customer service
- Team leadership
- Time management
- Conflict resolution
- Customer engagement
Certification
- AC B FL State licensed
- A2L certification
- Epa universal certification
- Infinity/Evolution program certification
Timeline
Field Service Supervisor
Sansone Air Conditioning
10.2013 - 11.2023
High School Diploma -
Wellington High School