Matthew Wilkins
Fort Worth
Summary
Results-driven professional with a strong ability to adapt and learn rapidly. Proven track record of contributing effectively to team objectives and enhancing organizational performance. Committed to driving success through proactive engagement and collaboration.
Overview
13
13
years of professional experience
Work History
Operations Manager
Warrior Logistics
Coppell
05.2024 - Current
- Directed operational strategy to enhance efficiency, reduce waste, and boost profitability.
- Monitored equipment maintenance schedules to ensure consistent operational reliability.
- Supervised daily workflow to optimize productivity and uphold quality standards.
- Facilitated interdepartmental communication to resolve issues swiftly and effectively.
- Analyzed performance metrics and prepared reports for senior leadership review.
- Collaborated with leadership to align operations with overarching business objectives.
- Identified deficiencies and conducted root-cause analysis to implement effective solutions.
Driver manager
Groendyke Transport
03.2023 - Current
- Coordinated driver schedules to optimize routes and reduce downtime effectively.
- Communicated regularly with drivers to address concerns and provide support promptly.
- Monitored vehicle maintenance schedules to ensure reliability and reduce breakdowns.
- Oversaw performance evaluations for drivers, providing constructive feedback regularly.
- Tracked driver behavior, timekeeping and attendance.
- Managed daily operations of the terminal.
- Available 24/7 for all driver needs not dispatch related.
- Coached drivers on proper techniques for loading and unloading cargo safely.
- Investigated reports of accidents and incidents and took appropriate corrective action as needed.
- Monitored driver performance and provided guidance on safety measures.
- Facilitated communication between drivers and dispatch personnel regarding route changes and other issues.
Operations Project Manager
Groendyke Transport
09.2022 - 03.2023
- Implemented process improvements to enhance workflow and reduce waste.
- Created SOPS for the dispatch software.
- Maintain TMW dispatch software to ensure proper workflow.
- Facilitated training sessions for staff on new logistics software and tools.
- Organized training sessions for team members on best logistics practices and tools.
- Train new hires on the functionality of the TMW dispatch software.
Lead Logistics Coordinator
Groendyke Transport
06.2021 - 09.2022
- Trained and mentored new dispatch staff on procedures and systems.
- Resolved operational issues quickly to maintain workflow continuity.
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Investigated customer inquiries regarding delivery status or delays.
- Mentored, trained, and managed team, offering insight and direction and helped boost overall performance.
- Implemented strategies for improved route optimization across all areas of operation.
Logistics Coordinator
Groendyke Transport
10.2015 - 06.2021
- Supervised and coordinated the activities of approximately 30 to 50 drivers per shift.
- Dispatched jet fuel to international airports, ethanol to loading racks, and gasoline and diesel fuel to major grocery store chains, and gas stations.
- Reviewed drivers' daily logs for errors or violations.
- Maintained customer relationships, enabling the company to expand and grow the business.
- Received and processed orders transmitted through email, phone, and fax.
- Monitored fuel inventories for all customer locations through the use of online tank metrics.
- Knowledgeable in the operation of the TMW computer program to create and dispatch loads to drivers.
- Ensured minimum 'deadhead miles,' which helped maximize revenue.
Engineer Equipment Mechanic
United States Marine Corps Reserves
03.2013 - 04.2019
- Maintained 100% accountability of all assigned equipment.
- Conducted inspections and maintenance on equipment to ensure operational readiness.
- Utilized diagnostic tools and equipment manuals to troubleshoot complex mechanical and electrical problems accurately and efficiently.
Emergency Roadside Assistance
Driven Solutions
02.2015 - 08.2015
- Communicated clearly with clients to assess their needs and concerns.
- Provided emergency roadside assistance services to stranded motorists, including jump-starting batteries, changing tires, and delivering fuel.
- Coordinated with tow truck drivers for the safe delivery of vehicles to repair shops or other destinations.
Heavy Duty Emergency Roadside Assistance
TTN Fleet Solutions
01.2014 - 02.2015
- Managed incoming roadside assistance requests from customers efficiently.
- Coordinated dispatch of service vehicles to assist stranded motorists.
- Communicated with technicians to ensure timely and accurate service delivery.
- Provided support to customers by explaining services and estimated arrival times.
- Verified customer payment information prior to dispatching services.
Education
Associates Degree - Liberal Arts( My basics)
Hill College
Hillsboro, Texas02.2013
High School Diploma -
Itasca High School
Itasca, Texas05.2010
Skills
- Customer relationship management
- Problem solving
- Time management
- Operations monitoring
- Route optimization
- TMW dispatch software
- Attention to detail
- Conflict resolution
- Operational efficiency
- Coaching and mentoring
- Freight negotiation
- Driver scheduling
- Critical thinking
- Logistics coordination experience
- Route management
- Route planning expertise
- Fast learner
Personal Information
Title: Operations Manager
Timeline
Operations Manager
Warrior Logistics
05.2024 - Current
Driver manager
Groendyke Transport
03.2023 - Current
Operations Project Manager
Groendyke Transport
09.2022 - 03.2023
Lead Logistics Coordinator
Groendyke Transport
06.2021 - 09.2022
Logistics Coordinator
Groendyke Transport
10.2015 - 06.2021
Emergency Roadside Assistance
Driven Solutions
02.2015 - 08.2015
Heavy Duty Emergency Roadside Assistance
TTN Fleet Solutions
01.2014 - 02.2015
Engineer Equipment Mechanic
United States Marine Corps Reserves
03.2013 - 04.2019
Associates Degree - Liberal Arts( My basics)
Hill College
High School Diploma -
Itasca High School