Matthew Wilkinson
Gallatin,Tennessee
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
1
1
year of professional experience
Work History
Front Desk Associate
Crunch Fitness
11.2021 - 08.2022
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Lifeguard
YMCA
04.2021 - 10.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
Education
High School Diploma -
The University of Tennessee - Chattanooga
Chattanooga, TN05.2026
Skills
- Guest Satisfaction
- Special Assignments
- Serve Guests
- Product and Service Sales
- Customer Service
- Safety Awareness
- Sports Injuries
- Cleanliness Standards
Timeline
Front Desk Associate
Crunch Fitness
11.2021 - 08.2022
Lifeguard
YMCA
04.2021 - 10.2021
High School Diploma -
The University of Tennessee - Chattanooga
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