Matthew Willey

• Performing visits and completing coordination of client care, wound care, patient education, coordination with care teams.
• Provided direct patient care and management of acute medical issues in a timely manner.
• Assessed, planned, implemented and evaluated individualized nursing care plans for each patient.
• Developed relationships with patients to ensure they received the highest quality of care.
• Collaborated with physicians, social workers and other healthcare professionals to coordinate care for patients.
• Conducted home visits to assess the physical and mental condition of assigned patients.
• Monitored patient progress through regular follow-up appointments and assessments.
• Created detailed documentation of patient health history including lab results, treatments and medications prescribed.
• Maintained accurate records of all patient interactions according to established protocols.
• Participated in team meetings to discuss treatment options for complex cases.

Provided direct patient care and management of acute medical issues in a timely manner.

• Assessed, planned, implemented and evaluated individualized nursing care plans for each patient.
• Developed relationships with patients to ensure they received the highest quality of care.
• Conducted home visits to assess the physical and mental condition of assigned patients.
• Created detailed documentation of patient health history including lab results, treatments and medications prescribed.
• Maintained accurate records of all patient interactions according to established protocols.
• Provided education and counseling on health promotion, risk reduction strategies, disease prevention and self-care techniques to patients and their families.
• Implemented interventions based on evidence-based practice guidelines while working collaboratively with interdisciplinary teams.

Review quality of care complaints from patients and providers. performing detailed investigations of available documentation related to the quality issue. rendered determinations based on company protocols.

• Assisted callers in determining the most appropriate level of care for their medical issues.
• Provided triage services over the telephone, gathering pertinent information to assess patient conditions and needs.
• Evaluated symptoms, made preliminary diagnoses, and provided treatment recommendations to patients.
• Conducted follow-up calls with patients after initial assessment to ensure positive outcomes.
• Answered incoming calls from customers seeking healthcare advice or assistance.
• Maintained up-to-date knowledge of current medical treatments, protocols, and procedures.
• Communicated triage information to the primary care team to discuss disposition.
• Answered incoming patient calls, gathering history and symptoms to determine the scope of medical complaints.

• Assessed, planned, implemented, and evaluated individualized nursing care plans for each patient.
• Developed relationships with patients to ensure they received the highest quality of care.
• Collaborated with physicians, social workers, and other healthcare professionals to coordinate care for patients.
• Monitored patient progress through regular follow-up appointments and assessments.
• Created detailed documentation of patient health history including lab results, treatments, and medications prescribed.
• Maintained accurate records of all patient interactions according to established protocols.

• Developed and implemented individualized treatment plans for clients with mental health issues.
• Provided crisis intervention services to individuals in need of immediate assistance.
• Assisted clients in identifying resources to meet their physical, emotional, and financial needs.
• Monitored client progress through assessments, interviews, and observations.
• Coordinated referrals to other community-based programs such as housing or employment services.
• Collaborated with medical professionals to ensure proper medication management for clients.

• Case management of a diverse health plan population, post-hospitalization follow-up, arranging appointments and medications for improved outcomes.