Matthew Williams
Jacksonville,Florida
Summary
Accomplished Remote Technician with a proven track record at Astech, where enhanced operational efficiency and customer satisfaction through expert equipment calibration and innovative problem-solving were performed. Skilled in system diagnostics and customer service, excels in fast-paced environments, ensuring high-quality outcomes and continuous improvement. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Remote Technician
Astech
11.2018 - 07.2024
- Performed pre and post scans on different makes and models. (All Asian, GM, Audi, Volkswagen, Volvo)
- Performed calibrations on different makes and models.( All Asian, GM, Volvo)
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Reduced downtime for machines through proactive identification and resolution of technical issues.
- Provided expert advice on equipment selection, leading to an overall improvement in operational efficiency.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Developed comprehensive documentation for equipment maintenance procedures, increasing efficiency among technicians.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
Automotive Master Technician
Kia Of Orange Park
05.2013 - 11.2018
- Diagnose and fix vehicles.
- Make reports on complaint, verification of complaint, and work performed to resolve issue.
- Maintained a clean, safe work environment by enforcing strict adherence to safety protocols and guidelines.
- Achieved Master Technician status through dedication to professional development and continuous learning.
- Contributed to a positive workplace culture, fostering teamwork among fellow technicians and staff members alike.
- Stayed current on industry trends, attending training workshops to expand technical knowledge and skills.
- Collaborated with service advisors to ensure clear communication and understanding of customer needs.
- Troubleshot electrical systems effectively, restoring functionality while minimizing costs for customers whenever possible.
Education
Automotive Management - Automotive Technology
Florida State College At Jacksonville
Jacksonville, FL06.2014
Skills
- Customer Service
- Calibrations knowledge on various makes
- Written/Verbal Communication
- Mechanical Knowledge
- Schematic reading
Timeline
Remote Technician
Astech
11.2018 - 07.2024
Automotive Master Technician
Kia Of Orange Park
05.2013 - 11.2018
Automotive Management - Automotive Technology
Florida State College At Jacksonville
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