Sagacious Chambers
Montgomery,AL
Overview
9
9
years of professional experience
Work History
Remote Technician
ADT LLC
08.2019 - 07.2024
- Resolving escalated customer service issues in a timely manner, providing technical assistance via video support and chat, troubleshooting customer inquiries, diagnosing system errors, maintaining detailed records of customer interactions, and providing excellent customer service.
Mercedes Benz
11.2017 - 06.2019
- Creating, organizing and maintaining employee personnel files to keep sensitive data secure, conducting employment verification and background investigation to facilitate hiring process, scheduling appointments, meetings and conferences with employees to discuss and mitigate personnel issues, and keeping track of employee payroll.
T-Mobile
03.2015 - 09.2017
- Answering inbound calls, de-escalating customer issues, keeping customer and system account information accurate and current to support timely resolutions for concerns, auditing customer account information to identify issues and develop solutions, reaching sales and call goals, and providing excellent customer service.
Education
Bachelors of Arts in Psychology -
Stillman College
05.2019
Skills
Availability
08/2019, 04/2024
Timeline
Remote Technician
ADT LLC
08.2019 - 07.2024
Mercedes Benz
11.2017 - 06.2019
T-Mobile
03.2015 - 09.2017
Bachelors of Arts in Psychology -
Stillman College
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