Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Timeline
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Matthew Williams

Tulsa,US

Summary

Detail-oriented customer service professional with a proven track record in team collaboration and operations support. Recognized for a strong work ethic and ability to maintain composure under pressure while quickly mastering new tasks. Aiming to contribute to Costco Wholesale by enhancing customer satisfaction and fostering a collaborative team environment.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Strategic Account Manager - Financial Services

Workiva
12.2024 - 08.2025
  • Supported customers by answering questions, resolving issues, and coordinating solutions across internal teams
  • Maintained accurate records and documentation for customer accounts
  • Met deadlines consistently in a high-volume, fast-paced environment
  • Communicated clearly and professionally with a wide range of customers
  • Followed established processes while adapting quickly to changing priorities

Channel Sales

Secureframe
12.2021 - 12.2024
  • Assisted customers and partners with onboarding, setup, and troubleshooting
  • Tracked tasks and ensured follow-through to completion
  • Worked cross-functionally to resolve issues efficiently
  • Learned new systems and processes quickly

Enterprise Business Development Representative

Pathlock
07.2021 - 12.2021
  • Supported customers during onboarding and ongoing usage by answering questions and resolving issues
  • Followed defined processes to track requests and document outcomes accurately
  • Coordinated with internal teams to ensure timely completion of customer needs
  • Maintained a professional, calm approach while handling time-sensitive requests

High School Teacher (AP U.S. History & Human Geogr

Tulsa Public Schools
Tulsa, OK
10.2016 - 08.2021
  • Managed busy classroom environments while maintaining structure, safety, and clear expectations
  • Built lesson plans and communicated instructions clearly to groups
  • Tracked grades/records accurately and met constant deadlines
  • Collaborated with colleagues to meet department goals
  • Model UN Faculty Sponsor, supporting inclusive extracurricular programming

Education

Master of Divinity -

Pittsburgh Theological Seminary
Pittsburgh, PA
06.2015

Bachelor of Arts - History

John Brown University
Siloam Springs, AR
12.2010

Skills

  • Customer service & member assistance
  • Team collaboration in fast-paced environments
  • Following procedures & safety standards
  • Cash handling & transaction accuracy
  • Stocking, organizing & inventory support
  • Clear communication & problem resolution
  • Time management & reliability
  • Learning new systems quickly

Certification

  • SAP Cloud Identity Services
  • Microsoft SC-900: Security, Compliance & Identity Fundamentals
  • Sales Negotiation - NASBA
  • In Progress: SAP Certified Application Associate - SuccessFactors Employee Central (Core)

Accomplishments

  • $2M+ enterprise pipeline created across cloud, automation, compliance, and HR transformation initiatives.
  • 170% pipeline coverage and exceeded $1.2M annual quota in financial services.
  • $1.9M influenced pipeline through global partner motions (NA, EMEA, APAC).
  • Top 10% in outbound efficiency, multithreading depth, and meeting-to-opportunity conversion.
  • Closed deals across banking, insurance, retail, and public sector modernization programs.

Timeline

Strategic Account Manager - Financial Services

Workiva
12.2024 - 08.2025

Channel Sales

Secureframe
12.2021 - 12.2024

Enterprise Business Development Representative

Pathlock
07.2021 - 12.2021

High School Teacher (AP U.S. History & Human Geogr

Tulsa Public Schools
10.2016 - 08.2021

Master of Divinity -

Pittsburgh Theological Seminary

Bachelor of Arts - History

John Brown University
Matthew Williams