Matthew Williams
Tulsa,US
Summary
Detail-oriented customer service professional with a proven track record in team collaboration and operations support. Recognized for a strong work ethic and ability to maintain composure under pressure while quickly mastering new tasks. Aiming to contribute to Costco Wholesale by enhancing customer satisfaction and fostering a collaborative team environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Strategic Account Manager - Financial Services
Workiva
12.2024 - 08.2025
- Supported customers by answering questions, resolving issues, and coordinating solutions across internal teams
- Maintained accurate records and documentation for customer accounts
- Met deadlines consistently in a high-volume, fast-paced environment
- Communicated clearly and professionally with a wide range of customers
- Followed established processes while adapting quickly to changing priorities
Channel Sales
Secureframe
12.2021 - 12.2024
- Assisted customers and partners with onboarding, setup, and troubleshooting
- Tracked tasks and ensured follow-through to completion
- Worked cross-functionally to resolve issues efficiently
- Learned new systems and processes quickly
Enterprise Business Development Representative
Pathlock
07.2021 - 12.2021
- Supported customers during onboarding and ongoing usage by answering questions and resolving issues
- Followed defined processes to track requests and document outcomes accurately
- Coordinated with internal teams to ensure timely completion of customer needs
- Maintained a professional, calm approach while handling time-sensitive requests
High School Teacher (AP U.S. History & Human Geogr
Tulsa Public Schools
Tulsa, OK
10.2016 - 08.2021
- Managed busy classroom environments while maintaining structure, safety, and clear expectations
- Built lesson plans and communicated instructions clearly to groups
- Tracked grades/records accurately and met constant deadlines
- Collaborated with colleagues to meet department goals
- Model UN Faculty Sponsor, supporting inclusive extracurricular programming
Education
Master of Divinity -
Pittsburgh Theological Seminary
Pittsburgh, PA06.2015
Bachelor of Arts - History
John Brown University
Siloam Springs, AR12.2010
Skills
- Customer service & member assistance
- Team collaboration in fast-paced environments
- Following procedures & safety standards
- Cash handling & transaction accuracy
- Stocking, organizing & inventory support
- Clear communication & problem resolution
- Time management & reliability
- Learning new systems quickly
Certification
- SAP Cloud Identity Services
- Microsoft SC-900: Security, Compliance & Identity Fundamentals
- Sales Negotiation - NASBA
- In Progress: SAP Certified Application Associate - SuccessFactors Employee Central (Core)
Accomplishments
- $2M+ enterprise pipeline created across cloud, automation, compliance, and HR transformation initiatives.
- 170% pipeline coverage and exceeded $1.2M annual quota in financial services.
- $1.9M influenced pipeline through global partner motions (NA, EMEA, APAC).
- Top 10% in outbound efficiency, multithreading depth, and meeting-to-opportunity conversion.
- Closed deals across banking, insurance, retail, and public sector modernization programs.
Timeline
Strategic Account Manager - Financial Services
Workiva
12.2024 - 08.2025
Channel Sales
Secureframe
12.2021 - 12.2024
Enterprise Business Development Representative
Pathlock
07.2021 - 12.2021
High School Teacher (AP U.S. History & Human Geogr
Tulsa Public Schools
10.2016 - 08.2021
Master of Divinity -
Pittsburgh Theological Seminary
Bachelor of Arts - History
John Brown University