Open To Work
Matthew Williams
Fayetteville,GA
Summary
Dedicated and adaptable general manager with 8+ years of experience leading dynamic service teams and driving revenue growth. Proven track record of building strong client relationships and fostering a positive work environment. Adept at developing and executing strategic plans to achieve business objectives. Succeeded in implementing creative marketing strategies, improving revenue gains by over 20%.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lead Technician
TrueFix LLC
Fayetteville, GA
02.2024 - Current
- Led team in diagnosing and resolving technical issues to ensure optimal system performance.
- Oversaw installation and maintenance of advanced repair equipment, enhancing service efficiency.
- Mentored junior technicians, fostering skill development and improving team productivity.
- Implemented process improvements that reduced downtime and increased customer satisfaction ratings.
General Manager
LifeLine Repairs Inc.
Peachtree City, GA
10.2021 - 02.2024
- Successfully directed and supervised a team of 10+ employees, using effective leadership strategies that boosted overall productivity by over 20%
- Created and executed new operational plans, resulting in a reduction in costs and a substantial boost in customer satisfaction
- Collaborated with marketing team to identify potential client markets and develop targeted promotional campaigns, resulting in increased customer acquisition.
- Directed operational strategies to enhance efficiency in repair processes.
Assistant Manager
PPG Paints
Conyers, GA
08.2017 - 10.2021
- Trained and developed new sales team associates in products, selling techniques, and company procedures fostering an efficient and capable work environment
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue by 10%.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
Technical Support Representative
Kelly Connect
Conyers, Georgia
10.2018 - 03.2019
- Engaged end users and answered questions via email and website live chat
- Provided solutions to operations issues for users of Apple and iOS products, working closely via phone, email, live chat, and web teleconference with end users
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Overnight Merchandiser
Sam's Club
Lithonia, United States
09.2016 - 08.2017
- Inspected floor displays, noted missing items and immediately replenished merchandise
- Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate
- Readied items for sales floor stocking by affixing tags and preparing pallets.
Reset Team Member
P.L. Marketing
Atlanta, Georgia
02.2016 - 09.2016
- Utilized updated plan-o-grams and personal ingenuity to reset Kroger aisles, checkout lanes, end caps, and displays to better fit the needs of the market and vendors
- Received a promotion from temporary associate to full-time reset team member within the first month of employment, resulting in the training or directing of teams of 13+ people at a time.
Education
No Degree - Film And Video Production
Georgia Piedmont Technical College
Clarkston, GA2021
Skills
- Customer Relationship Management
- Advertising and Marketing
- Project Management
- Training and Coaching
- Sales Expertise
- Inventory Control
- Testing and repair
Certification
Driver's License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead Technician
TrueFix LLC
02.2024 - Current
General Manager
LifeLine Repairs Inc.
10.2021 - 02.2024
Technical Support Representative
Kelly Connect
10.2018 - 03.2019
Assistant Manager
PPG Paints
08.2017 - 10.2021
Overnight Merchandiser
Sam's Club
09.2016 - 08.2017
Reset Team Member
P.L. Marketing
02.2016 - 09.2016
No Degree - Film And Video Production
Georgia Piedmont Technical College