Matthew Wolf
East Canton,OH
Summary
I have over 25 years in planning, organizing, developing, and managing sales and staff. I maximize employee productivity and performance without jeopardizing the morale and efficiency of the team. By implementing efficient work schedules, policies and procedures; I am able to encourage an atmosphere of teamwork and instill pride in the meaningful or menial tasks. My many years of retail experience have allowed me to work for diverse types of stores. Throughout my career I have demonstrated a willingness to learn and a belief that anything is possible with hard work and the right staff. People are the key to everything which is sought by companies and customers. The shopping experience which is conveyed to them by the employees and manager will remain the reason to continue shopping and having them as a returning customer. My hiring, promoting, recruiting, directing, and supervising are the reasons I will make your sales increase and your profits soar.
Overview
17
17
years of professional experience
Work History
Assistant Store Manager
Harbor Freight
Alliance, OH
02.2026 - Current
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service excellence and product knowledge.
- Implemented inventory management processes, reducing stock discrepancies and improving accuracy.
- Analyzed sales data to identify trends, informing strategic merchandising decisions.
- Collaborated with upper management to execute promotional events, enhancing customer engagement.
- Resolved customer complaints effectively, fostering positive shopping experiences and loyalty.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Restaurant Manager
Red Lobster
Canton, OH
06.2022 - 11.2025
- Oversaw daily operations of a busy restaurant, ensuring smooth and efficient service
- Managed a team of 30 staff members, providing training, coaching, and performance evaluations
- Developed and implemented standard operating procedures to improve efficiency and consistency in service delivery
- Maintained high standards of cleanliness, sanitation, and safety throughout the restaurant
- Created employee schedules to optimize staffing levels while meeting business demands
- Monitored inventory levels and placed orders for food, beverages, supplies, and equipment as needed
- Implemented cost control measures to reduce waste and minimize expenses without compromising quality
- Ensured compliance with all health codes, licensing regulations, and labor laws
- Handled customer complaints or concerns promptly and effectively to ensure customer satisfaction
- Conducted regular meetings with staff to communicate goals, provide feedback, address issues or challenges
- Implemented cross-training program among front-of-house employees leading to increased flexibility during peak hours
- Developed and implemented staff incentive programs to motivate employees and improve overall performance
Department Supervisor
Lowe’s
Massillon, OH
02.2017 - 06.2022
- Implemented new strategies to focus on leads and details
- Responsible for overseeing the appliance, cabinets and mill work departments including but not limited to opening/closing, scheduling deliveries, sales and follow up service
- Supervised daily operations, ensuring compliance with safety protocols and company policies.
- Coordinated scheduling and workload assignments to enhance productivity across departments.
- Led initiatives to improve store layout, enhancing customer experience and driving sales growth.
- Conducted performance evaluations, providing feedback to support employee development and engagement.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Built relationships with current customers to maintain goodwill and gain additional business.
Department Manager - Cabinets, Appliances, and Plumbing
Menards
Massillon, OH
12.2008 - 12.2016
- Led team meetings to align on objectives, enhance communication, and foster collaboration.
- Developed training programs for new staff to improve onboarding efficiency and retention rates.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High school diploma or GED -
Salem High School
Salem, OH06.1988
Political Science (BA) - undefined
University of Akron
Akron, OH01.1993
Timeline
Assistant Store Manager
Harbor Freight
02.2026 - Current
Restaurant Manager
Red Lobster
06.2022 - 11.2025
Department Supervisor
Lowe’s
02.2017 - 06.2022
Department Manager - Cabinets, Appliances, and Plumbing
Menards
12.2008 - 12.2016
Political Science (BA) - undefined
University of Akron
High school diploma or GED -
Salem High School