Matthew Yates
Valrico,FL
Summary
Dynamic and results-oriented professional with experience at Kohl's Department Store, excelling in customer service and return handling. Known for engaging positively with customers and efficiently managing inquiries, I am honest and dependable, ensuring compliance with store policies while enhancing customer satisfaction. Committed to delivering exceptional service and support.
Overview
1
1
Certification
Work History
Associate
Kohls Department Store
Brandon, FL
10.2024 - 01.2025
- Answered customer inquiries about product features, pricing, and availability.
- Provided support for customer service inquiries, complaints, and returns.
- Processed returns and exchanges in accordance with company policies.
- Greeted customers to identify needs and preferences.
- Managed multiple tasks simultaneously while ensuring attention to detail.
Education
High School Diploma -
Newsome High School
Lithia, FL05-2024
Skills
- Customer service
- Honest and dependable
- Store policies understanding
- Return and Exchange Handling
- Positive customer engagement
Affiliations
- Journalist for the school newspaper for 3 years
Certification
- Customer Service Certification
- CIW Internet Business Associate Certification
Timeline
Associate
Kohls Department Store
10.2024 - 01.2025
High School Diploma -
Newsome High School
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