Matthew Young
Paris
Summary
Experienced with troubleshooting complex technical issues to ensure smooth operations. Utilizes effective communication and problem-solving skills to resolve user concerns promptly. Knowledge of customer service principles and support tools, fostering positive user experiences.
Overview
5
5
years of professional experience
Work History
Support Specialist II - ACES Position
Onesupport
07.2025 - Current
- Collaborated with cross-functional teams to implement process enhancements and best practices.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
Support Specialist II
Onesupport
01.2025 - 07.2025
- Provided technical support for end-users, resolving issues efficiently and enhancing user satisfaction.
- Collaborated with cross-functional teams to troubleshoot software and hardware problems, ensuring minimal downtime.
- Mentored junior team members in mastering complex technical concepts, bolstering the overall capabilities of the support unit.
Support Specialist I
Onesupport
09.2024 - 01.2025
- Provided technical support to end-users, resolving issues efficiently and enhancing user satisfaction.
- Analyzed customer inquiries to identify trends, contributing to improved troubleshooting processes.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
Law Clerk
Mullen & McGourtey
03.2023 - 02.2024
- Review and analyze subpoenaed medical documents to develop litigation strategy
- Analyzed additional needs for subpoenas and records to aid in litigation
- Created status reports explaining the complex issues in workers compensation cases to send to clients
Mediation Intern
Metropolitan Mediation Services
08.2023 - 12.2023
- Facilitated mediation sessions by preparing necessary documentation and ensuring compliance with established protocols.
- Assisted in conducting research on conflict resolution strategies to enhance service offerings and improve outcomes.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Remote 1L Summer Associate
Kelley Kronenberg
06.2022 - 08.2022
- Conducted legal research to support case preparation and strategy development for attorneys.
- Effectively communicated the complex issues through interoffice memorandums for each case
- Edited multiple legal presentations and blog posts
Data Entry Clerk
VASTEC
01.2021 - 07.2021
- Input data accurately into electronic systems, ensuring high levels of precision and consistency.
- Maintain organized records and files, facilitating easy access to information for team members.
Education
Juris Doctor -
New England Law
Boston, MA05-2024
Bachelor of Arts - Political Science
University of South Florida
Tampa, FL12-2020
Associates of Arts - Liberal Arts
Polk State College
Lakeland, FL12-2018
Skills
- Customer service
- Remote support
- Support services
- Customer relationship management
- Technical troubleshooting
- Empathy and patience
- Escalation handling
- Data collection
- Hardware troubleshooting
- Call management
- Relationship building
- Client communication
Timeline
Support Specialist II - ACES Position
Onesupport
07.2025 - Current
Support Specialist II
Onesupport
01.2025 - 07.2025
Support Specialist I
Onesupport
09.2024 - 01.2025
Mediation Intern
Metropolitan Mediation Services
08.2023 - 12.2023
Law Clerk
Mullen & McGourtey
03.2023 - 02.2024
Remote 1L Summer Associate
Kelley Kronenberg
06.2022 - 08.2022
Data Entry Clerk
VASTEC
01.2021 - 07.2021
Bachelor of Arts - Political Science
University of South Florida
Associates of Arts - Liberal Arts
Polk State College
Juris Doctor -
New England Law