Matthew Ziegler
North Royalton,OH
Summary
I have been working in the customer service industry since 2014 when I could first start working at the age of 16. in this time I have developed an excellent work ethic and people skills that have helped me get better at working with other in groups, as well as getting things done on my own. in my current role I am tasked with qualifying clients for mortgages and conducting a financial analysis of their credit, income, and ability to repay the loan. I get all of this done while ensuring that the client meets all state, federal, and company guidelines to get the loan closed as quickly as possible. I work with the client from the start of the process until we get to the closing table to get the correct documents we need and make the process as smooth and easy as possible. I have developed excellent time management and ability to work well under pressure during my time in the mortgage industry by keeping my current clients informed while still prospecting for new business for the company.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Mortgage Loan Originator
Cross Country Mortgage
01.2023 - Current
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Explained different types of loans pertaining to client situations.
- Worked with underwriters to fix application problems and resolve issues.
- Prepared documents for customers, submitting and overseeing through each step of closing process.
- Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
Mortgage Loan Officer
Rocket Mortgage
10.2020 - 11.2022
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Explained different types of loans pertaining to client situations.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Negotiated loan terms and conditions with clients to maximize profitability.
- Fielded customer complaints and provided solutions.
- Proactively identified solutions for customers experiencing credit issues.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
Pizza Maker
Samoskys Pizzeria
08.2016 - 03.2020
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Monitored and maintained clean working areas and cooking surfaces.
- Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Handled customer complaints professionally to prevent negative reviews or loss of business.
- Wiped down counters and food prep stations using bleach and clean cloths.
- Coached new workers on store policies, pizza making, and dough preparation.
Skating Carhop
Sonic
12.2014 - 06.2016
- Performed activities visible by customers while roller-skating, comprising serving, food preparation, tray removal and assembly of beverage orders.
- Welcomed and greeted guests and delivered outstanding customer service.
- Verified consistency in food presentation and quality by inspecting orders prior to delivery.
- Enhanced guest entertainment by balancing and delivering food and beverage orders while roller skating.
- Provided accurate change and order receipts promptly when processing and completing customers' cash transactions.
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Operated headset communication system to take orders quickly and accurately from customers.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
Education
No Degree - Biology
Cleveland State University
Cleveland, OH05.2024
High School Diploma -
Brunswick High School
Brunswick, OH05.2017
Skills
- Residential Mortgage Lending Regulations
- Relationship Selling
- Financial Analysis
- Document Analysis
- Credit History Review
- Cash Handling
- Customer Service
- Materials Loading
- Restocking Skills
- Loading and Unloading Procedures
Certification
- Licensed Mortgage loan originator in 16 states across the USA
Timeline
Mortgage Loan Originator
Cross Country Mortgage
01.2023 - Current
Mortgage Loan Officer
Rocket Mortgage
10.2020 - 11.2022
Pizza Maker
Samoskys Pizzeria
08.2016 - 03.2020
Skating Carhop
Sonic
12.2014 - 06.2016
No Degree - Biology
Cleveland State University
High School Diploma -
Brunswick High School