Matthew Zylberberg
Amityville
Summary
Dynamic professional with extensive experience in customer service and project management, notably at The Lakehouse and Color Touch Inc. Proven ability to enhance guest satisfaction through exceptional communication and multitasking skills. Successfully trained new staff, fostering a collaborative environment while maintaining high service standards. Adaptable and detail-oriented, consistently achieving project goals and client satisfaction.
Overview
4
4
years of professional experience
Work History
Host
The Lakehouse
04.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Assistant Project Manager
Color Touch Inc.
09.2022 - 03.2023
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
- Planned, monitored and analyzed project costs to meet financial goals.
- Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.
- Developed and maintained project documentation for reliable records.
- Monitored and tracked project metrics and collected data to share with project members.
Server
317 Main Street
03.2021 - 06.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Bachelor of Arts -
Hofstra University
Hempstead, NY05-2025
High School Diploma -
Kellenberg Memorial High School
Uniondale, NY06-2021
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Exceptional communication
- Detail-oriented
- Telephone reception
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Host
The Lakehouse
04.2023 - Current
Assistant Project Manager
Color Touch Inc.
09.2022 - 03.2023
Server
317 Main Street
03.2021 - 06.2021
Bachelor of Arts -
Hofstra University
High School Diploma -
Kellenberg Memorial High School
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