Matthew John Sta. Maria
Graham
Summary
Results-oriented professional with a track record as a top sales converter. Experienced in staff supervision and training, with a focus on customer engagement and operational efficiency. Eager to leverage skills to enhance team performance and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Team Member
Quick Quack Carwash
Puyallup
11.2025 - Current
- Assisted customers with product selection and inquiries.
- Operated cash register and processed customer transactions efficiently.
- Collaborated with team members to restock merchandise and displays.
- Followed safety protocols during daily operations and tasks.
- Engaged with customers to actively enhance shopping experience and address needs.
- Participated in team meetings to discuss store performance and goals.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Maintained cleanliness around equipment to ensure safety and support operational efficiency.
- Collaborated with team members to improve restocking processes and streamline workflow.
- Built and maintained working relationships with peers and upper management.
- Rotated through various stations to support team operations.
Manager
Spinners World Laundry Services
Baguio City
05.2023 - 01.2024
- Supervised staff, maintaining high-quality customer service standards.
- Managed daily operations of laundry services, enhancing workflow efficiency.
- Coordinated scheduling, ensuring optimal staff coverage during peak hours.
- Monitored staff performance and addressed issues.
- Trained new employees on equipment usage and safety protocols.
- Resolved customer inquiries and complaints promptly and professionally.
- Maintained cleanliness and organization of work areas and equipment.
Education
High School Diploma -
Brent International School
Baguio City, Philippines05-2023
Some College (No Degree) - Business Administration And Management
Tacoma Community College
Tacoma, WASkills
- Top Sales Converter (Quick Quack)
- Team collaboration
- Cleanliness standards
- Communication skills
- Customer engagement
- Customer service
- Sales techniques
- Staff supervision
- Safety protocols
- Problem resolution
- Workflow optimization
Timeline
Team Member
Quick Quack Carwash
11.2025 - Current
Manager
Spinners World Laundry Services
05.2023 - 01.2024
High School Diploma -
Brent International School
Some College (No Degree) - Business Administration And Management
Tacoma Community College