Matthew Mui
Spectrum
Sacramento,CA
1
Certification
4
years of professional experience
Resourceful Network Engineering Operations professional with hands-on experience in device replacement, network gear installation, and cabling systems. Proficient in utilizing PuTTY for device access and management, and skilled in data extraction from SolarWinds for analysis. Possesses certifications including CompTIA A+, AWS Cloud Practitioner, and Cisco CCNA. Eager to leverage technical skills and problem-solving abilities to contribute to network infrastructure projects and support.
Work History
Field Technician
- Conducted field assessments to diagnose and troubleshoot service issues effectively.
- Installed, maintained, and repaired communication equipment in residential settings.
- Collaborated with team members to ensure timely completion of service requests and projects.
- Provided technical support and guidance to customers on product usage and services offered.
Network Engineering Operations Student Assistant
3 Years 6 Months- Managed end-to-end device replacement processes in collaboration with contracted partners.
- Executed the installation of network gear, power supplies, and other field-serviceable components.
- Performed installation of Cisco images onto network devices.
- Utilized PuTTY to access network devices, retrieve system information, and execute device erasure tasks.
- Conducted copper network tracing and patching to support infrastructure maintenance and ensure connectivity.
- Installed, routed, and maintained fiber and copper cabling systems.
- Network port assigning and trouble shooting.
- Installation of computer applications and drivers.
- Collaborated with external vendors to diagnose and resolve device failures.
- Oversaw internal and external trouble ticket resolution, ensuring timely corrective actions and maintaining clear follow-up communication with customers.
- Trained and mentored new NEO student assistants on office procedures, network access, and quality assurance standards.
- Facilitating introductions with both internal and external customers.
Education
Associate of Applied Science - Computer Information Sciences
Skills
Computer Troubleshooting
Cable Pulling
Networking Hardware
Installation
Labeling
Technical Support
Customer service
Excel Spreadsheets
Critical Thinking
Time Management and Prioritization
Adaptability and Flexibility
Verbal and Written Communication
Teamwork and Collaboration
Certification
- CompTIA A+
- AWS Certified Cloud Practitioner
- Cisco CCNA
Timeline
Field Technician
Spectrum
08.2026 - CurrentRead More
Network Engineering Operations Student Assistant
California Department of Technology
01.2023 - 07.2026Read More
Asher College
Associate of Applied Science from Computer Information Sciences
Read More