Matthew Morin
Fall River,MA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Adaptable to new and complex issues to find resolutions quickly, to prevent fraud and protect customers and company alike.
Overview
8
8
years of professional experience
Work History
City Letter Carrier
United States Postal Service
05.2017 - Current
- Responded to customer inquiries about delivery, forwarding other postal services quickly to provide quality customer services, handled challenging situations with ease.
- Maintained accurate records of attempted and missed deliveries as required by post office, to reduce fraud and maintain the integrity of postal delivery.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Directly interacted with customers to deliver mail, packages, and ordered goods to approximately 800+ customers per shift.
Cellular Sales (Verizon Contractor)
Cellular Sales Of Knoxville Inc.
11.2015 - 11.2016
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Demonstrated proficient product knowledge to dozens of customers on a monthly basis and provided detailed product information on new plans and devices.
- Maintained accurate records of sales and customer information.
Education
Bachelor of Arts - History
University of Massachusetts - Dartmouth
North Dartmouth, MA05.2015
Skills
- Accountability
- Adaptability
- Conflict Resolution
- Decision Making
- Multitasking
- Organizational Skills
- Record Keeping
Timeline
City Letter Carrier
United States Postal Service
05.2017 - Current
Cellular Sales (Verizon Contractor)
Cellular Sales Of Knoxville Inc.
11.2015 - 11.2016
Bachelor of Arts - History
University of Massachusetts - Dartmouth