Sade Drafts
Baltimore,MD
Summary
Dynamic professional with extensive experience as a Store Manager at Five Below, excelling in customer service and inventory management. Proven track record in enhancing customer satisfaction and optimizing operations. Skilled in package handling and punctuality, consistently delivering results while fostering team collaboration and accountability.
Knowledgeable Desired Position with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.
Overview
9
9
years of professional experience
Work History
City Letter Carrier
United States Postal Service, USPS
07.2021 - Current
- Delivered mail efficiently while adhering to safety protocols and guidelines.
- Learned route navigation techniques to optimize delivery times and accuracy.
- Collaborated with team members to ensure timely completion of tasks.
- Utilized postal equipment and technology to track deliveries accurately.
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
- Ensured timely delivery of packages and parcels by adhering to established routes and schedules.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Prevented potential loss or damage of parcels while in transit by carefully securing them within designated compartments inside the delivery vehicle.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
Store Manager
Five Below
02.2021 - 10.2022
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Managed inventory levels, implementing replenishment strategies to minimize stockouts.
- Trained and mentored team members on sales techniques and customer service excellence.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Oversaw cash management processes, ensuring accuracy in financial transactions.
- Coordinated scheduling to optimize staff coverage during peak shopping hours.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Store Manager
Rainbow Shops
03.2017 - 02.2021
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Developed rewards program that significantly increased repeat business by rewarding loyal customers.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Trained and mentored team members on sales techniques and customer service excellence.
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
High School Diploma - Business Management
New Spiritual Christian Academy
Baltimore, MD09.2005
Skills
- Package handling
- Safe driving
- Memory recall
- Weather preparedness
- Punctuality
- Reading comprehension
- Accountability
- Safety awareness
- Load management
Timeline
City Letter Carrier
United States Postal Service, USPS
07.2021 - Current
Store Manager
Five Below
02.2021 - 10.2022
Store Manager
Rainbow Shops
03.2017 - 02.2021
High School Diploma - Business Management
New Spiritual Christian Academy