Matthew "Ross" Kerwin
Verona
Summary
Dynamic professional with a strong background in account management and customer success. Skilled in collaboration, strategic thinking, and delivering tailored solutions to meet client needs. Committed to fostering long-term partnerships that drive growth and satisfaction.
Overview
9
9
years of professional experience
Work History
Account Manager
Apex Systems
Summit
04.2025 - Current
- Built and maintained long-term relationships with hiring managers and decision-makers across industries
- Collaborated with recruiting teams to deliver high-quality candidates for IT, engineering, and professional roles
- Conducted market research and competitor analysis to inform client outreach and engagement strategies
Financial Representative
Northwestern Mutual
Florham Park
01.2025 - 04.2025
- Assisted clients in understanding financial products and services offered.
- Collaborated with team members to prepare financial reports and presentations.
- Organized client files and documentation for easy access and review.
Senior Customer Success Manager
TripAdvisor
New York
02.2017 - 09.2023
- Managed thousands of North American and Canadian accounts to enhance client-brand communication.
- Oversaw key and enterprise accounts with 5 to 75 locations, generating nearly $700,000 in annual revenue.
- Conducted visual and verbal presentations to ensure customer knowledge and engagement.
Education
Bachelor of Science -
The University of Alabama
Tuscaloosa, AL08-2025
Skills
- Relationship management
- Customer engagement and satisfaction
- Account management and servicing
- Sales solutions and strategies
- CRM systems and software
- Financial analysis
- Problem solving and decision making
- Strategic planning
- Objection handling
- Customer needs assessment
- Team collaboration
- Goal setting
Accomplishments
- Employee of the Quarter at TripAdvisor
References
References available upon request.
Timeline
Account Manager
Apex Systems
04.2025 - Current
Financial Representative
Northwestern Mutual
01.2025 - 04.2025
Senior Customer Success Manager
TripAdvisor
02.2017 - 09.2023
Bachelor of Science -
The University of Alabama
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