Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

Matthias Herzfeld Mayer

Lafayette,Colorado

Summary

Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Responsible Lifeguard Supervisor committed to keeping guests safe and happy. Proficient in maintaining pool chemical compositions and using essential pool cleaning tools. Offering over four years of experience providing excellent customer service to dozens of pool patrons daily by exemplifying positive attitude and maintaining safety standards.

Welcoming Front Desk Associate with over four years of experience in hospitality. Extensive knowledge of customer relations and commitment to individualized care. Successful at multitasking and bookkeeping.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Manager

Cosmos Pizza
02.2022 - Current


  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Swimming Instructor/Front Desk Associate

Goldfish Swim School
07.2021 - 11.2022
  • Prepared equipment before each class and stored items promptly after classes.
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Organized and taught swimming lessons to children aged 4 months to 12 years.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Lifeguard Supervisor

City Of Boulder Parks And Recreation
03.2017 - 03.2021
  • Operated, cleaned and maintained pool water filtrations and water intake and outlet systems.
  • Monitored pool area for violations and potential hazardous situations.
  • Provided maximum pool area surveillance and response to emergencies by rescuing pool patrons and administering first aid.
  • Opened and closed pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather and low water temperature.

Education

High School Diploma -

Arapahoe Ridge Highschool
Boulder, CO
05.2021

Skills

  • Hospitality service expertise
  • Food sales and promotion
  • Point of sale operation
  • Menu memorization
  • Order delivery practices
  • Pool operations
  • Public safety
  • First Aid and CPR
  • Problem-Solving
  • Flexible and Adaptable
  • Swim instruction
  • Group and individual instruction
  • Good Telephone Etiquette

Affiliations

Boulder Emergency Squad

Certification

  • Emergency Medical Responder

  • Red Cross Lifeguard

  • Ellis Lifeguard

  • Red Cross Swim Instructor

Languages

German
English

Timeline

Manager

Cosmos Pizza
02.2022 - Current

Swimming Instructor/Front Desk Associate

Goldfish Swim School
07.2021 - 11.2022

Lifeguard Supervisor

City Of Boulder Parks And Recreation
03.2017 - 03.2021

High School Diploma -

Arapahoe Ridge Highschool

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Matthias Herzfeld Mayer