Matthias Holbert

• Act as manager-on-duty
• Assist customers both on the sales floor and at the register
• Drive sales by making connections with customers
• Handle daily cash deposits
• Train and coach team members
• Handle product shipments
• Merchandise product to drive sales
• Write weekly employee schedules

• Assisted guests with returns
• Was a team trainer and helped delegate team members, acting as a supervisor in absence of a manager
• Delivered curbside orders to guests
• Counted the daily deposits and did inventory of the store safe
• Closed registers nightly
• Cross trained in online order fulfillment, general merchandising, and was a barista at the in-store Starbucks
• Temped a team lead (manager) position for 6 months, and while doing so brought up customer loyalty sign ups by 5%

In addition to daily management duties stated above;

• Led a team of 8, including training, coaching, and scheduling
• Sold company’s loyalty subscription and increased store’s weekly sign ups by 3%
• Followed planograms provided by the company to drive sales
• Brought store’s inventory loss percentage from over 3% to under 1% in a year

In addition to daily management duties listed above;

• Stocked product from weekly shipments
• Worked with vendors to supply store with product that drove sales
• Helped assistant manager hire and train team members in between store managers