Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matti Baldoni-Jordan

Toledo,OH

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction, strengthened by clinical training in trauma informed care. Strong focus on adaptability. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

9
9
years of professional experience

Work History

Server

Wife's Ramen & Pho
08.2024 - Current
  • Demonstrated strong multitasking skills by providing service to entire dining room, including preparing specialty drinks, running all food, and bussing tables.
  • Worked with handheld Clover POS system to place orders and process payments.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by providing personalized service and menu recommendations.

Residential Support Staff Member

Rural Women's Recovery Program
10.2023 - 03.2024
  • Contributed to a positive community atmosphere by facilitating group activities and fostering strong, recovery oriented relationships among residents.
  • Improved residents'' overall well-being through careful monitoring of their physical and emotional health, promptly addressing any concerns.
  • Performed daily room checks to ensure resident and staff safety.
  • Facilitated weekly group therapy on healthy communication and relationships in recovery.
  • Obtained permanent CDCA certification.
  • Completed all coursework for Community Health Worker license through Ohio Nursing Board.


Cashier

Seaman's Grocery
01.2017 - 10.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, WIC, SNAP, and credit card transactions with excellent accuracy levels.
  • Enforced city wide mask mandate during COVID surges.

Canvasser

Athens County Democratic Party
08.2016 - 11.2016
  • Canvassed for the Sarah Grace campaign for Ohio state representative for the 94th district during contentious 2016 election.
  • Became familiar with landscape and culture of the Appalachian region of Ohio by having meaningful conversations with constituents about their needs and expectations of government leaders.

Education

No Degree - Creative Writing

Ohio University
Athens, OH

No Degree - Neuroscience

University of Vermont
Burlington, VT

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Service prioritization

Timeline

Server

Wife's Ramen & Pho
08.2024 - Current

Residential Support Staff Member

Rural Women's Recovery Program
10.2023 - 03.2024

Cashier

Seaman's Grocery
01.2017 - 10.2023

Canvasser

Athens County Democratic Party
08.2016 - 11.2016

No Degree - Creative Writing

Ohio University

No Degree - Neuroscience

University of Vermont

Similar Profiles

CREATE PROFILE