Mattie DonCarlos
Edmond,OK
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Key Manager
Louie's Bar And Grill
11.2018 - Current
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Assisted with administrative tasks to boost success successful store.
- Trained and mentored new employees.
- Directed employees to create displays, upsell featured items and tidy restaurant during assigned shifts.
- Counted out cash drawers and balanced totals.
- Completed store opening and closing procedures.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Processed cash, credit, debit, and check payments.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Bartender
Louie's Bar And Grill
11.2018 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Assisted with inventorying beverage stock and bar supplies.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Sales Associate
Lowes
09.2017 - 11.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Education - Elementary Education
Oklahoma State University - Oklahoma City
Stillwater, OKEducation - Elementary Education
University of Central Oklahoma
Edmond, OKSkills
- Store Organization
- Product Descriptions
- Drawer Balancing
- Customer Service
- POS Terminal Operation
- Employee Training
- Multitasking and Prioritizing
- Relationship Building
- Handling Complaints
- Loss Prevention
Timeline
Key Manager
Louie's Bar And Grill
11.2018 - Current
Bartender
Louie's Bar And Grill
11.2018 - Current
Sales Associate
Lowes
09.2017 - 11.2018
Education - Elementary Education
Oklahoma State University - Oklahoma City
Education - Elementary Education
University of Central Oklahoma
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