Nikki Neel
Huntington Beach,CA
Summary
Im looking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Key Manager
HQ Gastropub
04.2023 - Current
- Increased customer satisfaction by implementing efficient inventory management strategies.
- Implemented quality control measures that ensured consistent delivery of products/services meeting customer expectations.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Counted registers and cleaned and secured shop at end of shift.
- Developed professional relationships to improve retention of key customers.
Bartender
Sandbar
04.2022 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Bartender
Helmsman Ale House
01.2020 - 01.2022
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
High School Diploma -
Viera High School
Viera, FL07.2015
Skills
- Customer Service
- Product Descriptions
- Time Management
- Professional Demeanor
- POS Terminal Operation
- Drawer balancing
- Adaptable to Changing Demands
- Teamwork and Collaboration
Timeline
Key Manager
HQ Gastropub
04.2023 - Current
Bartender
Sandbar
04.2022 - Current
Bartender
Helmsman Ale House
01.2020 - 01.2022
High School Diploma -
Viera High School
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