Jessica Cruz
Pineville,LA
Summary
Top performing professional who combines strong, academic success with cross functional customer service experience to illustrate value. Follows policies, procedures, and guidelines to ensure consistent quality. A collaborator that will bring strength and growth to a company.
Overview
6
6
years of professional experience
Work History
Key Manager
Texas Roadhouse
Alexandria, LA
08.2018 - Current
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Managed daily operations, client relations
- Utilized POS system for transactions, returns, and exchanges.
- Trained new hires, executed meeting, goals, and quotas.
- Take orders, accurately, and deliver food and beverage items quickly and officially in a fast-paced environment staying familiar with menu items, and completing open and closing duties.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Directed and supervised staff performance.
Financial Coordinator
Alexandria Orthodontics
Alexandria, LA
06.2021 - 02.2024
- Computed balances, totals to support accounting team.
- Managed accounts receivable transactions.
- Maintain accurate, financial records and documentation for patient accounts.
- Computed balances, totals or commissions to support accounting team.
Legal Assistant
Koby Boyett
Alexandria, LA
03.2019 - 06.2021
- Knowledgeable dealing with pleadings, affidavits, motions and exhibit preparation.
- Assisted with trial preparation and deposition summaries.
- Performed extensive research to prepare for court cases and gathered pertinent case information.
- Tracked billable hours using time management software.
- Developed strong relationships with clients through effective communication.
- Contacted witnesses and scheduled interviews and evaluations.
- Organized and prepared case exhibits and evidence for trial.
- Organized legal documents in company filing systems and databases.
- Drafted witness declarations and pretrial statements.
Education
Associate of Science - Medical Insurance Billing
Ultimate Medical Academy - Clearwater
Clearwater, FL09-2020
Skills
- POS operations
- Customer Service
- Drawer balancing
- Operations Management
- Provides efficient and courteous patient customer service
- Planning and organizational skills necessary to coordinate workload around complex multiple assignments
- Maintaining and improve quality results by adhering to standards and guidelines
- Microsoft office, MS, Word, MS Excel, MX PowerPoint, typing speed 42 WP
- Insurance verification insurance claim processing reimbursement processing revenue, cycle management, third-party, payers medical billing medical administration entry
Timeline
Financial Coordinator
Alexandria Orthodontics
06.2021 - 02.2024
Legal Assistant
Koby Boyett
03.2019 - 06.2021
Key Manager
Texas Roadhouse
08.2018 - Current
Associate of Science - Medical Insurance Billing
Ultimate Medical Academy - Clearwater