Eva Sturis-Pearson
Rapid City,SD
Summary
Results-driven professional with a proven track record in enhancing customer satisfaction and streamlining operations. Known for strong multitasking and problem-solving skills, with a commitment to fostering teamwork and accountability. Areas of interest include medicine (general) and disparities in underserved communities.
Overview
10
10
years of professional experience
Work History
Key Manager
Texas Roadhouse
Rapid City, SD
03.2021 - Current
- Directed operations to enhance customer satisfaction and service efficiency.
- Led initiatives to streamline kitchen workflows, reducing wait times significantly.
- Mentored team members, fostering a culture of teamwork and accountability.
- Counted registers and cleaned and secured shop at end of shift.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
- Fostered positive work environment, leading by example and encouraging open communication among team members.
Local Store Marketer
Texas Roadhouse
Rapid City, SD
05.2022 - 08.2023
- Developed and executed local marketing strategies to increase brand awareness and customer engagement.
- Collaborated with community organizations to enhance outreach and drive foot traffic to the store.
- Managed social media accounts, creating content that aligns with promotional campaigns and seasonal offerings.
- Tracked revenue and expenses to maintain budget.
Hostess/Server
Texas Roadhouse
Rapid City, SD
02.2017 - 03.2021
- Managed guest seating arrangements to optimize flow and minimize wait times.
- Developed strong rapport with guests, enhancing overall dining experience and satisfaction.
- Trained new staff on restaurant policies, procedures, and customer service best practices.
- Collaborated with kitchen and serving staff to ensure timely food delivery and service quality.
- Monitored dining area for cleanliness, ensuring adherence to health and safety standards.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Cashier
Target
Rapid City, SD
03.2016 - 03.2017
- Processed customer transactions efficiently using POS system.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted in inventory management by restocking merchandise on shelves as needed.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Engaged customers effectively to promote store loyalty programs and offers.
- Welcomed customers and helped determine their needs.
Education
Bachelor of Science - Pre-Medicine
South Dakota School of Mines And Technology
Rapid City, SD05.2027
Skills
- Customer service
- Willingness to learn
- Teamwork
- Multitasking and prioritizing
- Problem-solving
- Attention to detail
- Reliability
- Organizational skills
- Team leadership
- Customer service management
- Operations management
- Health and safety procedures
- POS operations
Timeline
Local Store Marketer
Texas Roadhouse
05.2022 - 08.2023
Key Manager
Texas Roadhouse
03.2021 - Current
Hostess/Server
Texas Roadhouse
02.2017 - 03.2021
Cashier
Target
03.2016 - 03.2017
Bachelor of Science - Pre-Medicine
South Dakota School of Mines And Technology