Summary
Overview
Work History
Education
Skills
Timeline
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Mattie Martinez

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Guest Service Manager

The Fresh Market
03.2020 - Current
  • As Guest Service Manager-Keyholder-Manager On Duty responsibilities include streamlining store operations while fostering a supportive, inclusive, and diverse work environment for a team of 40+. I am in charge of all interviewing, hiring, Onboarding and training. Additionally responsible for scheduling, displays, resets, invoices, ordering, employee mediation and POS technical support.
  • Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships. Develop strategies based on survey data to target growth opportunities.
  • Collaborated with other department managers to develop cross-functional initiatives, fostering a cohesive store environment.
  • Conducted regular staff training sessions on customer service standards and company policies , promoting a consistent level of service across the team.
  • Oversaw daily cash flow at the front end ensuring accuracy in financial transactions while minimizing discrepancies or losses due to errors and theft. Assisted with revenue management tasks, contributing to the achievement of budgeted targets. Responsible for inventory, audits and sales trainings.


Cosmetologist

Apple Haircutters
03.2018 - 02.2020
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
  • Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
  • Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.

Store Manager

Armstrong McCall Beauty Supply
10.2016 - 02.2018
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility. Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Education

Licensed Cosmetologist - Cosmetology Education

Empire Beauty School
Flagstaff, AZ
05.2009

High School Diploma -

Sinagua High School
Flagstaff, AZ
05.2004

Skills

  • Customer service excellence
  • Staff training and development
  • Operational Efficiency
  • Sales and Upselling

Timeline

Guest Service Manager

The Fresh Market
03.2020 - Current

Cosmetologist

Apple Haircutters
03.2018 - 02.2020

Store Manager

Armstrong McCall Beauty Supply
10.2016 - 02.2018

Licensed Cosmetologist - Cosmetology Education

Empire Beauty School

High School Diploma -

Sinagua High School

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Mattie Martinez