Mattie Peters
Philadelphi,PA
Summary
A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly motivated with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Supervisor of Food Service Area of Operations
Trenton Psychiatric Hospital
Trenton, NJ
02.2023 - Current
- Monitored employee productivity levels regularly to identify areas of improvement
- Determined consumers need to provide products and services appealing to customers
- Maintained operating schedules to provide effective coverage
- Train new employees and provide ongoing training to address staff needs
- Resolved customer complaints promptly while ensuring customer satisfaction
- Maintained health and food safety standards at all stages, from storage through delivery
- Observed First in First out method (FIFO)
- Manage inventory, ordered new supplies and food to maintain service levels
- Performed monthly inventory checks to ensure sufficient stock levels for all products
- Assists customers by answering questions and fulfilling requests
- Maintain professional telephone etiquette
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations
Food Service Handler
Trenton Psychiatric Hospital
Trenton, NJ
11.2017 - 02.2023
- Count cash in the register drawer at the beginning and end of the shift
- Maintain a clean and healthy environment for patients and staff
- Observe food and quality control
- Maintained health and food safety standards at all stages, from storage through delivery
- Observed First in First out method (FIFO)
- Assists customers by answering questions and fulfilling requests
- Maintain professional telephone etiquette
- Prepared and served food items according to customer orders
Senior Food Service Worker
Trenton Psychiatric Hospital
Trenton, NJ
09.2015 - 11.2017
- Maintained a healthy and safe environment for patients and staff
- Observed First in First out method (FIFO)
- Maintained health and food safety standards at all stages, from storage through delivery
- Assists customers by answering questions and fulfilling requests
- Maintained high customer satisfaction levels by preparing orders accurately
- Maintain professional telephone etiquette
- Observe food and quality control
- Restocked cupboards, refrigerators, and service stations with new food items or supplies
- Monitored temperatures of prepared food and cold storage areas
- Cut or slice meat, poultry, and seafood to prepare for cooking
- Performed cashier duties such as taking payments from customers
Gender Officer
Liberia National Students Union
Monrovia, Montserrado
08.2009 - 10.2013
- Plan and coordinated all gender programs for the Liberia National Students Union (LINSU)
- Coordinated and established Gender Clubs in three Universities
- Completed leadership training for females in high school in Monrovia
- Developed and implemented policies and procedures to ensure compliance with government regulations
- Set specific goals for projects to measure progress and evaluate results
Education
MBA - Healthcare Management
Capella University
Minneapolis, MN09-2024
Business Management (BBA) -
African Methodist Episcopal University, Liberia
11.2014
High School Diploma -
Haywood Mission School, Liberia
09.2004
Skills
- Leadership
- Inventory management
- Communication
- MS Office
- Good team player
- Work well under pressure and very organized
- Innovative
- Customer Service
- Quick Learner
- Excellent Team Player
Certification
- ServSafe
- Certificate of Appreciation "TPH Champion"
Accomplishments
- Member of The National Society of Leadership and Success (NSLS)
Timeline
Supervisor of Food Service Area of Operations
Trenton Psychiatric Hospital
02.2023 - Current
Food Service Handler
Trenton Psychiatric Hospital
11.2017 - 02.2023
Senior Food Service Worker
Trenton Psychiatric Hospital
09.2015 - 11.2017
Gender Officer
Liberia National Students Union
08.2009 - 10.2013
MBA - Healthcare Management
Capella University
Business Management (BBA) -
African Methodist Episcopal University, Liberia
High School Diploma -
Haywood Mission School, Liberia
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