Mattie Singleton
Los Angeles ,,Ca
Summary
Dynamic Brand Ambassador with a proven track record at PVH Calvin Klein, enhancing brand recognition and driving sales through innovative marketing and in-depth product knowledge. Skilled in relationship building and inventory control, I excel in creating engaging customer experiences and fostering team collaboration. Achieved significant sales conversions by leveraging engaging storytelling and effective problem-solving skills.
Overview
21
21
years of professional experience
Work History
Brand Ambassador
PVH Calvin Klein
07.2019 - 08.2023
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Designed, filled, and arranged eye-catching product floorsets to increase sales.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Developed lasting connections with industry professionals through networking at conferences, workshops, and other relevant gatherings.
- Drove customer engagement by creating interactive activities that showcased the unique features of promoted products.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Developed creative displays and signage to draw customers to products.
Brand Specialist
Hanes Brand
06.2014 - 04.2016
- Implemented innovative influencer marketing initiatives to expand reach and drive consumer interest.
- Monitored competitor activities for vital insights into potential threats or opportunities for growth.
- Mentored junior team members to foster professional growth within the organization.
- Championed customer-centric approaches in all aspects of branding to ensure long-term loyalty and repeat business.
- Improved overall customer satisfaction by closely monitoring feedback and proactively addressing concerns.
- Delivered engaging presentations at industry events, bolstering company reputation as a thought leader in the field.
- Organized and delivered training sessions for new product content and technological advancements.
Merchandiser
Maidenform Inc.
04.2002 - 06.2014
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
- Verified products appeared at correct locations in proper quantities.
- Updated pricing and signage to complete product displays and educate customers.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Monitored competitor activity, adapting strategies to maintain competitive advantage.
Education
No Degree - Cosmetology Education
Carousel Beauty College
Middletown, OH05.1975
High School Diploma -
Bishop Fenwick
Middletown05.1972
Skills
Relationship builder
- Customer Relations
- Inventory Control
- Goal-oriented mindset
- Staff Training
- Brand Awareness
- Product Demonstration
- Marketing
- Engaging Storytelling
- Mind for marketing
- In-depth product knowledge
- Teamwork and Collaboration
- Team Player
- Problem-Solving
- Time Management
- Multitasking
- Organizational Skills
Timeline
Brand Ambassador
PVH Calvin Klein
07.2019 - 08.2023
Brand Specialist
Hanes Brand
06.2014 - 04.2016
Merchandiser
Maidenform Inc.
04.2002 - 06.2014
No Degree - Cosmetology Education
Carousel Beauty College
High School Diploma -
Bishop Fenwick
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