Mattlock Jarvis
Fort Myers
Summary
Skilled mail carrier recognized for safety adherence and efficient parcel handling. Strong track record in customer service and detail management, ready to leverage expertise for enhancing delivery operations and client satisfaction.
Dedicated mail carrier with strong skills in safety awareness, route navigation, and customer service. Proven ability to adapt to changing weather conditions while ensuring timely deliveries.
Overview
13
13
years of professional experience
Work History
Mail Carrier
USPS
Fort Myers, FL
02.2023 - Current
- Delivered mail and packages efficiently to assigned routes while adhering to safety protocols.
- Collected outgoing mail from various locations, ensuring timely dispatch and processing.
- Maintained accurate records of deliveries and pickups using electronic tracking systems.
- Adapted quickly to changing weather conditions and route adjustments to ensure delivery goals were met.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly on the route.
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
- Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
- Handled mail and packages with care to prevent damage during delivery.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Maintained a high level of safety by adhering to traffic laws, utilizing defensive driving techniques, and navigating various weather conditions.
- Assisted in reducing lost or misdelivered mail through diligent attention to detail when handling packages and letters.
- Participated in ongoing USPS training programs to stay current on postal service procedures, regulations, and best practices for efficient mail delivery.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Streamlined mail carrier operations by effectively using handheld scanners to track package status and confirm deliveries.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Utilized technology tools for route planning and tracking, enhancing delivery reliability.
- Altered routes to accommodate changing conditions or road closures in delivery areas.
- Observed traffic and safety regulations for safe transport and delivery of mail.
Cosmetologist
Self-employeed
Fort Myers, FL
08.2013 - Current
- Executed various hair cutting, coloring, and styling techniques to meet client preferences.
- Maintained a clean and organized workspace to ensure safety and efficiency during services.
- Implemented new beauty trends and techniques to attract diverse clientele.
- Developed strong relationships with clients through effective communication and personalized service.
- Managed inventory of products and supplies to optimize operational efficiency.
- Trained junior cosmetologists on best practices in hygiene and customer service standards.
- Evaluated client feedback to refine service offerings and improve overall experience.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Answered phone calls and emails to schedule client appointments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Skillfully executed various color applications including balayage techniques for natural-looking results that met client expectations.
- Contributed to salon's social media marketing, creating engaging content that showcased services and attracted followers.
Realtor
Keller Williams
Fort Myers, FL
03.2022 - 05.2023
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
Education
Associate of Science - Cyber Security
Florida SouthWestern State College
Fort Myers, FL04-2028
Associate of Science - Computer Programming
Florida SouthWestern State College
Fort Myers, FL04-2028
Skills
- Safety awareness
- Parcel delivery
- Weather tolerance
- Package handling
- Vehicle loading
- Mail sorting
- Postal regulations
- Route navigation
- Geographical expertise
- Scan parcels
- GPS use
Timeline
Mail Carrier
USPS
02.2023 - Current
Realtor
Keller Williams
03.2022 - 05.2023
Cosmetologist
Self-employeed
08.2013 - Current
Associate of Science - Cyber Security
Florida SouthWestern State College
Associate of Science - Computer Programming
Florida SouthWestern State College