Maudie Pennello
Norfolk,VA
Summary
Seasoned Collections manager offering exceptional communication combined with assertive yet personable demeanor. Leverages strong organizational, technical and interpersonal skills to address billing disputes and facilite on time payment of invoices.
Overview
24
24
years of professional experience
Work History
Key Account Collections Manager
DB Schenker
01.2011 - Current
- Improved overall collections efficiency by implementing strategic collection plans and processes to reduce past due to under 10%
- Collaborated with cross-functional teams to address customer complex disputes and resolve billing issues promptly.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Enhanced team performance through regular training, coaching, and feedback sessions.
Shared Service Center Manager. Cook
Cook Medical
01.2007 - 01.2011
- Lead a team of AR/ Credit Administrators responsible for the AR, Credit and Collections functions for Europe
- Co-ordinate month-end AR close for 14 European Businesses
- Establish, monitor, and enforce AR Account Controls in line with company credit control policies and procedures
- Participate in Finance projects that aim for continuous enhancement of company financial policies and procedures.
Credit Manager
VERITAS Software International Ltd
01.2000 - 01.2007
- Lead a team of Credit Analysts responsible for collections of corporate accounts in EMEA
- Assist team with difficult collections and visit customer’s site when necessary
- Interact with Sales team, Order Management and Fulfilment teams to maximize sales, reduce risk and ensures speedy query resolution
- Prepare weekly reports for senior management.
Education
CPA -
BPP
IrelandSkills
- Past Due Balance Management
- Customer Relations
- Decision-Making
- Goal Setting
- Critical Thinking
- Staff Recruitment and Hiring
- Organizational Skills
- Problem Solving Aptitude
- Account Reconciliation
- Performance Tracking
Timeline
Key Account Collections Manager
DB Schenker
01.2011 - Current
Shared Service Center Manager. Cook
Cook Medical
01.2007 - 01.2011
Credit Manager
VERITAS Software International Ltd
01.2000 - 01.2007
CPA -
BPP
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