Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maunette Hector

Boynton Beach,FL

Summary

Proven customer service expert from Victoria's Secret & PINK, adept in conflict resolution and problem-solving, significantly enhancing customer loyalty. Demonstrates exceptional active listening and communication skills, ensuring safety and satisfaction in high-stress environments. Passionate about continuous improvement and adept in customer relations, consistently achieving positive outcomes.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Victoria's Secret & PINK
02.2021 - 05.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Bath and Body Works

Bbw Boutique
05.2022 - 08.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.

Security Officer

Weiser Security
08.2023 - 09.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.

Education

High School Diploma -

Arcadia High School
Oak Hall, VA
06-2013

Skills

  • Customer Service
  • Problem-solving abilities
  • Problem Resolution
  • Customer Relations
  • Conflict Resolution
  • Active Listening

Languages

English
Native or Bilingual

Timeline

Security Officer

Weiser Security
08.2023 - 09.2024

Bath and Body Works

Bbw Boutique
05.2022 - 08.2023

Customer Service Representative

Victoria's Secret & PINK
02.2021 - 05.2022

High School Diploma -

Arcadia High School

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Maunette Hector