Mauniter Robinson
City Of Gainesville ,FL
Summary
Transit Operator with R.T.S, recognized for enhancing passenger satisfaction through exceptional customer service and effective communication. Proven ability to adapt to challenges while ensuring safety and compliance. Skilled in problem-solving and vehicle maintenance, achieving a notable increase in on-time performance through strategic route planning and teamwork.
Overview
20
20
years of professional experience
Work History
Transit Operator
R.T.S
08.2005 - 11.2025
- Operated transit vehicles safely, adhering to all traffic regulations and safety protocols.
- Managed passenger boarding and disembarking, ensuring timely service and customer satisfaction.
- Maintained clear communication with dispatch regarding route changes and delays.
- Monitored vehicle performance, identifying issues for timely maintenance and repairs.
- Assisted passengers with disabilities, providing support as needed during travel.
- Conducted routine inspections of vehicles to ensure compliance with safety standards.
- Collaborated with team members to enhance operational efficiency and service delivery.
- Documented incidents and accidents accurately, contributing to safety reports and investigations.
- Contributed to a positive work environment by fostering teamwork among fellow Transit Operators and support staff.
- Achieved higher on-time performance with strict adherence to schedules and effective route planning.
- Provided excellent customer service, addressing passenger inquiries and concerns in a professional manner.
- Acted as a positive representative of the transit company by maintaining a professional appearance and demeanor at all times while on duty.
- Improved passenger satisfaction by providing timely and efficient transit services.
- Assisted passengers with disabilities, ensuring a comfortable and accessible travel experience.
- Assisted in the training of new Transit Operators, sharing expertise and best practices for successful job performance.
- Enhanced safety standards by conducting regular vehicle inspections and maintenance checks.
- Completed required paperwork, including timesheets, incident reports, and maintenance logs to ensure accurate recordkeeping.
- Communicated effectively with diverse populations through strong interpersonal skills and cultural sensitivity when interacting with passengers from varied backgrounds.
- Ensured cleanliness of transit vehicles by performing routine cleaning tasks both inside the cabin and exterior surfaces as needed.
- Participated in ongoing training programs to stay current on industry regulations and best practices for safe transit operations.
- Maintained accurate records of fares collected, mileage, and incidents for proper reporting.
- Collaborated with dispatchers to receive route updates or report any delays affecting the transit schedule.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Operated with safety and skill to avoid accidents and delays.
- Followed company policies and procedures and maintained compliance with standards.
- Provided information about routes, destinations and timelines to inform passengers.
Education
High School Diploma -
Loften High School
3000 E University Ave, Gainesville, FL. 32641Skills
Customer service
Communication
Problem solving
Adaptability
Timeline
Transit Operator
R.T.S
08.2005 - 11.2025
High School Diploma -
Loften High School