Hi, I’m
Maura Christopoulos
Los Angeles,CA
Overview
13
years of professional experience
Work History
Carro
Brand Development Manager
01.2023 - Current
Job overview
- Promoted within from previous role as Onboarding Manager
- Manage over 100 Enterprise accounts
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Planned, implemented, and tracked sales and marketing strategies to promote brand products.
- Researched and identified new opportunities for product and brand development.
- Organized and delivered training sessions for new product content and technological advancements.
Carro
ONBOARDING MANAGER
04.2022 - 01.2023
Job overview
- Act as main point of contact, advocate, and educator for all customers as get set up to use Carro platform
- Engage in regular, strategic calls to drive adoption and promote accountability for setting up reasonable timeframe for launch
- Improved and scaled entire onboarding funnel from acquisition to go-live
- Full circle knowledge of Shopify, various tech stacks, and how e-commerce businesses operate in multitudes of different verticals
- Strong comfort in researching, troubleshooting, and solving complex problems while keeping customers engaged and motivated
Proof
PROJECT MANAGER
04.2021 - 04.2022
Job overview
- Planned, designed, and scheduled phases for large projects.
- Collaborate with leadership to identify, design, and implement tools to streamline calendars, deliverables, deadlines, and systems
- Monitored project performance to identify areas of improvement and make adjustments.
- Navigate shifting business priorities, seeking creative solutions to conflicting design and timing challenges
- Optimize processes to drive end-to-end efficiency from conception to customer, increasing productivity and enhancing coordination of projects
- Coordinated with cross-functional teams to track and monitor all project schedules and timelines to ensure established milestones and deliverables are accurate, completed on time and mitigated risks.
- Develop reports and visual documents to track and communicate status of ongoing projects
Rendall Co
OPERATIONS MANAGER
04.2020 - 04.2021
Job overview
- Developed systems and procedures to improve operational quality and team efficiency.
- Oversee 3PL partnered warehouse, optimizing logistical functions by evaluating opportunities for cost-savings, software enhancements, and other creative solutions
- Project manage new product development and complete oversight of e-commerce platforms
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
Project Social T
WHOLESALE SALES & OPERATIONS MANAGER
01.2019 - 03.2020
Job overview
- Supported wholesale B2B operations, brand marketing, sales analysis, merchandising, and client services, demonstrating advanced product understanding of entire collection from design to top of production
- Conducted online research and implemented initiatives to find potential bulk buyers
- Created and developed Wholesale and Customer Service/Experience Handbooks to ensure constant customer support.
- Negotiated pricing with vendor suppliers to fit customers' budgets and generate maximum gross profit.
Forever 21 HQ
RETAIL OPERATIONS MANAGER | US/CA/MX
10.2016 - 01.2019
Job overview
- Managed all store communication for over 700 stores worldwide (Including: HR, visuals, merchandising, tech roll-out directives)
- Improved operations and team productivity by implementing efficient systems and processes.
- Project management includes: Real estate leasing, creation of SOP, tech roll out & updates / omni channel (Apple Pay, EMV, In-Store Returns program, etc.)
American Apparel HQ
SALES & MARKETING OPERATIONS MANAGER
04.2015 - 10.2016
Job overview
- Planning, coordinating and executing all tradeshows
- Directed marketing, sales, budget development in relations to tradeshows
- Monitored booth design, execution, visual merchandising, customer service, visiting clients, scheduling appointments, product development
- Textile, Manufacturing and Business development trainer
Halston HQ
RETAIL OPERATIONS SPECIALIST
01.2014 - 04.2015
Job overview
- Follow through of orders from entry, EDI processing, allocation, shipment, payment, and through any necessary returns
- Coordinate shipment with domestic, international, and e-retailers.
- Act as liaison to warehouse to coordinate shipping schedules, and returns, and ensure routing guides are understood and followed.
- Coordinate with production department and sales team to relay any changes regarding production deliveries, shortages, or oversold styles.
American Apparel HQ
SENIOR ACCOUNT MANAGER | WHOLESALE
03.2010 - 01.2014
Job overview
- Mentored junior account management professionals to develop skills and increase company revenue.
- Provided extensive support in sales, technical business areas to key accounts.
- Delivered sales presentations and pitches to clients, upper management
- Onboarded international offices - London and Montreal to help establish new tech initiatives to further streamlines processes across all offices
Education
Indiana University of PennsylvaniaIndiana, PA
Bachelor of Science from Fashion Merchandising | Minor: Business Management
2007
University Overview
Skills
- Common Sense
- Adobe Suite
- Concur
- Figma
- Google Suite
- Gorgias
- Hubspot
- Loom
- Microsoft Office Suite
- Monday / Asana
- Notion
- Shopify
- Slack
- Social Media Platforms
- Interpersonal Communication Skills
Timeline
Brand Development Manager
Carro
01.2023 - Current
ONBOARDING MANAGER
Carro
04.2022 - 01.2023
PROJECT MANAGER
Proof
04.2021 - 04.2022
OPERATIONS MANAGER
Rendall Co
04.2020 - 04.2021
WHOLESALE SALES & OPERATIONS MANAGER
Project Social T
01.2019 - 03.2020
RETAIL OPERATIONS MANAGER | US/CA/MX
Forever 21 HQ
10.2016 - 01.2019
SALES & MARKETING OPERATIONS MANAGER
American Apparel HQ
04.2015 - 10.2016
RETAIL OPERATIONS SPECIALIST
Halston HQ
01.2014 - 04.2015
SENIOR ACCOUNT MANAGER | WHOLESALE
American Apparel HQ
03.2010 - 01.2014
Indiana University of Pennsylvania
Bachelor of Science from Fashion Merchandising | Minor: Business Management
Awards/ Honors
Awards/ Honors
Awarded a Certificate of Merit and the “Silver Key for Excellence” in Visual Arts Scholastic Art and Writing Award 2008, from LaRoche College and the North Allegheny Foundation of Excellence.Similar Profiles
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