Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maura Connaughton

Boston,Ma

Summary

Dedicated professional with vast experience in customer service, data entry, and scheduling. Proficient in various software programs. Committed to providing a high-level of service, accuracy, and efficiency while working in a fast-paced environment. Organized administrative professional experienced in providing exceptional customer service. Skilled multitasker with the ability to maintain composure in fast-paced, high-pressure environments. Expertise in scheduling, data entry, record keeping and customer relations. Proven ability to maintain professionalism and a positive attitude when interacting with clients. Communicative individual experienced in providing exceptional customer service in busy office environments. Skilled in managing multiple tasks with accuracy and efficiency. Adept at creating and updating records and filing systems. Committed to delivering best customer service and fostering positive relationships with customers. Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines. Office Support Professional with several years of experience providing exceptional administrative and customer service support. Skilled in managing daily office operations, including scheduling, data entry, filing, and record keeping. Expertise in providing administrative support for daily processes and activities in a corporate environment.

Overview

5
5
years of professional experience

Work History

Pharmacy Technician

Walgreens
Dorchester, MA
10.2023 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.

Receptionist

Pearle Vision
Boston
07.2022 - Current
  • Delivered accurate phone messages, provided typing and clerical support, used proper telephone etiquette, transmitted information to customers, complied with privacy policies, handled cash and credit card payments, and maintained cleanliness in reception areas.

Supervisor/ Pharmacy Technician

Cvs pharmacy
Dorchester
09.2019 - 07.2022
  • Set performance goals, delegated tasks, communicated needs to managers, answered customer questions, assisted with recruitment, trained new employees, notified employees of policy changes, and managed store opening and closing procedures.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Education

Medical Assistant Certificate in Clinical Medical Assisting -

Rets technical center
Charlestown, MA
06.2007

High School Diploma -

West Roxbury high school
West Roxbury, MA
05.1995

Skills

  • Insurance Verification
  • Computer Skills
  • Typing
  • Email

Timeline

Pharmacy Technician

Walgreens
10.2023 - Current

Receptionist

Pearle Vision
07.2022 - Current

Supervisor/ Pharmacy Technician

Cvs pharmacy
09.2019 - 07.2022

Medical Assistant Certificate in Clinical Medical Assisting -

Rets technical center

High School Diploma -

West Roxbury high school
Maura Connaughton