Client Success and Operations professional with 15+ years of experience delivering five-star service and building raving fans through trust, precision, and proactive communication. Proven ability to guide clients through complex processes, build loyalty, and streamline workflows to ensure consistent, high-quality outcomes.
Overview
20
20
years of professional experience
Work History
Transaction Coordinator
Real Estate
01.2017 - Current
Managed 100+ real estate transactions annually from contract to closing, ensuring compliance, accuracy, and client satisfaction.
Acted as liaison between agents, clients, lenders, and title companies to deliver seamless experiences.
Developed digital workflows and tracking systems that enhanced efficency.
Recognized for professionalism, precision, and ability to maintain composure in fast-paced environments.
Director of Events
Cherry Hills Country Club
01.2006 - 01.2016
Planned and facilitated 1,000+ events annually, including national golf tournaments (2014 BMW Championship, 2012 U.S. Amateur).
Served as primary client liaison from planning through execution, ensuring seamless and stress-free experiences.
Built and retained long-term member and vendor relationships by consistently exceeding expectations and creating raving fans through five-star service and flawless execution.
Oversaw event budgets ranging from small private gatherings to multi-thousand-dollar corporate events.
Developed and executed comprehensive event strategies, checklists, and workflows to create positive memorable experiences for members and their guests.
Led cross-functional teams including chefs, banquet managers, golf staff, vendors to ensure alignment and excellence.
Supervised and mentored 20+ banquet staff and an assistant director of events.