Maura Flores
Lexington,MI
Summary
As a sales and customer service professional, I have mastered the skill in communication, rapport building, and listening. Knowledgeable sales Manager with proven track record in driving sales growth and cultivating lasting client relationships. Demonstrated success in leading sales teams to meet and exceed targets, with notable achievements in expanding market share and enhancing customer satisfaction. Utilized strategic planning and effective communication to drive team performance and ensure consistent results.
Overview
23
23
years of professional experience
Work History
Sales Manager
Dos Flores Cleaning
02.2023 - Current
- Utilized data analytics to refine sales techniques for improved customer engagement.
- Encouraged cross-training for improved versatility and team collaboration.
- Developed comprehensive sales strategies by analyzing market trends and customer needs.
- Crafted targeted campaigns for increased market penetration and brand visibility.
Sales and Service Agent
AAA Insurance Company
07.2015 - 02.2023
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
Insurance Representative
Haas Farmers Insurance Agency
02.2014 - 07.2015
- Performed policy renewal and record retention.
- Implemented strategies to optimize cross-selling opportunities among existing customers, driving revenue growth.
- Resolved escalated customer issues promptly and professionally, restoring confidence in our services while preserving brand reputation.
Server
Norms Restaurant
02.2002 - 02.2014
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
High School -
Loara High School
Anaheim, CA06.2005
undefined
College of Southern Nevada
Property And Casualty Licensed in All 50 States
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Sales expertise
- Sales presentations
Languages
Spanish
Native or Bilingual
Timeline
Sales Manager
Dos Flores Cleaning
02.2023 - Current
Sales and Service Agent
AAA Insurance Company
07.2015 - 02.2023
Insurance Representative
Haas Farmers Insurance Agency
02.2014 - 07.2015
Server
Norms Restaurant
02.2002 - 02.2014
undefined
College of Southern Nevada
Property And Casualty Licensed in All 50 States
High School -
Loara High School
Similar Profiles
Juan AmezcuaJuan Amezcua
Commercial Cleaner at Flores Chavez CleaningCommercial Cleaner at Flores Chavez Cleaning
Nancy Flores SedanoNancy Flores Sedano
Self Employee at Flores Cleaning ServicesSelf Employee at Flores Cleaning Services
Sophia HUGHESSophia HUGHES
Maid at Flores CleaningMaid at Flores Cleaning