Maura Ingraham
Wadsworth,OH
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
5
5
years of professional experience
Work History
Student Tutor for ASL
University Of Akron
08.2022 - Current
- Developed specific time management initiatives to help student develop ASL skills and efficiency.
- Demonstrated reliability by attending scheduled sessions and communicating in advance of cancellations.
- Employed enthusiastic and caring approach to reach and motivate students.
- Supported philosophy and objectives of learning facility to maintain student compliance.
- Conducted in-person tutor appointments.
- Applied different teaching techniques to improve student confidence and grade.
Private Child Caregiver
The Huff Family
03.2021 - Current
- Engaged with parents and children to build positive relationships for children to thrive.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Implemented daily routines and activities to stimulate and engage children.
- Encouraged children's emotional and social development.
- Provided support and guidance to children in conflict resolution.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Prepared activities to enhance socialization, communication and problem-solving skills for children.
Customer Service Associate
Partake Kitchen
08.2019 - 03.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Educational Assistant
Kumon Math And Reading Center
09.2018 - 08.2019
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Supported student learning objectives through personalized and small group assistance.
- Oversaw students in classroom to monitor, enforce rules, and support head teacher.
- Applied specialized teaching techniques to reinforce social and communication skills.
Education
Bachelor of Fine Arts - Art: Painting, Drawing, Ceramics
University of Akron
Akron12.2025
Skills
- Understanding Customer Needs
- Problem Resolution
- Team Collaboration
- Verbal Communication
- Calm and Professional Under Pressure
- Guest Satisfaction
- Cultural Awareness
- Customer Service
- Building Relationships
Languages
American Sign Language (ASL)
Professional Working
Volunteer
Coach for U11 Inner-City Akron Soccer Club
Educational Activities Volunteer for Menlo Park Academy
Upside of Downs Volunteer for Events
Animal Care Assistant Volunteer at Medina SPCA
Interests
Art: Painting and Drawing
Crochet, Sewing, Clothes Making
Jewelry Making
Social and Education Development of Children
Timeline
Student Tutor for ASL
University Of Akron
08.2022 - Current
Private Child Caregiver
The Huff Family
03.2021 - Current
Customer Service Associate
Partake Kitchen
08.2019 - 03.2021
Educational Assistant
Kumon Math And Reading Center
09.2018 - 08.2019
Bachelor of Fine Arts - Art: Painting, Drawing, Ceramics
University of Akron