Maura Perez

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• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Bartended and served for 3 1/2yrs

Did the same duties as wrinkle room & previous Serving jobs.

Currently just am on call for bartending events.

• Checked guests' photo identification for validity and age requirements.
• Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
• Sold flowers, concentrates and edibles in fast-paced environment.
• Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
• Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
• Restocked supplies and arranged displays.
• Weighed, prepared and packaged different types of products.
• Answered questions about medicinal and recreational uses and effects and qualities of different strains.
• Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
• Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
• Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
• Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
• Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
• Managed high volume of cash with Number% accuracy rate.
• Managed inventory efficiently, ensuring accurate stock levels and timely reordering of popular products to prevent shortages.
• Educated customers about responsible consumption practices, promoting safe and enjoyable cannabis use experiences.
• Contributed to team success by sharing product knowledge and expertise with fellow budtenders during training sessions.
• Addressed customer inquiries promptly, demonstrating professionalism and commitment to excellent service standards.
• Read industry publications to maintain knowledge on current and future bud trends.
• Ensured compliance with state regulations by verifying customer identification and accurately tracking sales transactions in the point-of-sale system.
• Developed strong relationships with suppliers to stay informed about new products and industry trends, enhancing store offerings accordingly.
• Collaborated with security personnel to maintain a safe and secure store environment for both staff and customers alike.
• Packaged regulated products in appropriate exit containers.
• Streamlined check-in processes for medical patients, expediting wait times while maintaining compliance with state requirements.
• Provided valuable feedback on product quality and selection to management team members, contributing to continuous improvement efforts within the store operations.
• Implemented creative merchandising techniques for cannabis displays, highlighting featured products effectively to boost sales performance.
• Maintained strict inventory controls for regulatory compliance across dispensary operations.
• Assisted in conducting regular inventory audits for accuracy assurance purposes while maintaining awareness of potential shrinkage or loss.
• Collaborated with the management team to plan promotional events and special discounts, attracting new clientele while retaining loyal customers.
• Supported community outreach initiatives by participating in educational events, furthering the public''s understanding of cannabis benefits and uses.
• Managed efficient cash register operations.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Used in-store system to locate inventory and place special orders for customers.
• Recommended complementary purchases to customers, increasing revenue.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Prioritized helping customers over completing other routine tasks in store.
• Monitored customers for signs of security concerns and escalated issues to management.
• Performed cash, card, and check transactions to complete customer purchases.

Same as Gnomad Canna Co responsibilities.

• Sold flowers, concentrates and edibles in fast-paced environment.
• Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
• Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
• Restocked supplies and arranged displays.
• Answered questions about medicinal and recreational uses and effects and qualities of different strains.
• Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
• Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations.
• Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
• Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
• Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
• Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
• Enhanced team efficiency, collaborating effectively in high-pressure settings.
• Managed inventory of dining supplies to prevent shortages during service.

Struggled at this job wasn’t in the right Mindset

But was also trying to Manage College and College Sports…

Didn’t Last Long bc I had an opportunity open up which led to a 3 1/2 yr consistent employment at Hilton Garden Inn.

I currently am still employed there to help with Bartending Events, but I have stopped receiving calls.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations.
• Maximized table turnover rate by managing reservations and seating arrangements.
• Contributed to inventory management by monitoring stock levels.
• Built rapport with guests to enhance their dining experience and encourage return visits.
• Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
• Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
• Managed inventory of dining supplies to prevent shortages during service.
• Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
• Improved dining experience by providing prompt, attentive service to guests.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Answered customers' questions, recommended items, and recorded order information.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

• Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
• Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
• Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
• Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
• Washed, waxed, and buffed vehicle bodies for professional shine.
• Completed timely and thorough car details for increased customer satisfaction and repeat business.
• Collected and disposed of trash in vehicle console spaces and under seats.
• Maintained car detailing equipment and supplies in optimal condition for daily demands.
• Maintained clean, tidy and safe work environment.
• Improved overall vehicle appearance with the use of professional-grade equipment and products.
• Vacuumed interiors of vehicles to remove dirt and debris.
• Achieved superior results through meticulous attention to detail in all aspects of car detailing.
• Provided exceptional customer service by addressing specific concerns or requests during the detailing process.
• Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
• Adhered to safety protocols while using chemicals and equipment to protect both employees and customers'' property.
• Shined vehicle windows and windshields to remove water spots.
• Applied protective agents, including sealants, to protect surfaces.
• Ensured proper care for luxury and classic vehicles, utilizing specialized techniques and products designed specifically for these automobiles.
• Restored luster to vehicle interiors, including upholstery and vinyl.
• Collaborated with team members to complete large-scale projects, including fleet vehicles, efficiently and effectively.
• Contributed to a positive work environment by fostering teamwork and maintaining open lines of communication with colleagues.
• Assisted with inventory control measures, ensuring adequate stock levels of necessary supplies at all times.