Maura Wade
Pittsburgh ,PA
Summary
Motivated professional with talent for coordinating guest services. Proactive with a history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented, and thrive in fast-paced, intense environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Administrator
Planet Fitness
Pittsburgh, Pennsylvania
08.2024 - Current
- Maintained cleanliness and hygiene standards throughout gym facilities.
- Sanitized equipment and workout areas regularly for member safety.
- Replenished cleaning supplies to ensure availability during operating hours.
- Organized gym spaces for classes and events to enhance member experience.
- Reported maintenance issues to management for prompt resolution.
- Collaborated with staff to create a welcoming environment for members.
- Followed safety protocols while using cleaning tools and chemicals.
- Clean and sanitize showers, toilets and locker rooms on a daily basis.
- Coordinated customer service initiatives and trained staff to elevate service quality.
- Analyzed customer feedback to identify areas for improvement in service standards.
- Assisted customers with product selection and inquiries.
- Processed sales transactions accurately and efficiently.
- Maintained organized and visually appealing merchandise displays.
- Managed inventory levels and restocked shelves regularly.
- Provided product knowledge training to new sales associates.
Graduate Assistant Softball Coach
Penn Hills School District
Pittsburgh, Pennsylvania
03.2024 - 06.2024
- Created practice plans to improve team skills and overall performance.
- Instructed players on techniques for hitting, pitching, and fielding.
- Organized team drills to improve game strategies and communication.
- Delivered constructive feedback to players on individual performance to facilitate skill development.
- Communicated with parents about player progress and team events.
- Ensured compliance with safety regulations during practices and games.
- Organized and led pre-game warm-ups and drills.
- Motivated players by providing feedback on their strengths and weaknesses.
- Reviewed game film to pinpoint specific areas for improvement in team offense and defense.
- Instructed players on how to use equipment properly and safely.
Education
High School Diploma -
Penn Hills Senior High School
Pittsburgh06-2023
Some College (No Degree) - Sports And Entertainment Management
La Roche University
Pittsburgh, PASome College (No Degree) - Sports And Entertainment Management
Robert Morris University
Coraopolis, PA05-2026
Skills
- Customer service
- Team management
- Scheduling appointments
- Marketing strategy
- Communication skills
- Data entry accuracy
- Team leadership
- Office management
- Record keeping
- Time management
- Teamwork and collaboration
- Interpersonal communication
- Computer skills
- Team building
Certification
- CPR
- Tanning
Accomplishments
- Deans List
- Valedictorian
- Berger & Green Recipient
Affiliations
- Softball Coach/ Instructor
Timeline
Front Desk Administrator
Planet Fitness
08.2024 - Current
Graduate Assistant Softball Coach
Penn Hills School District
03.2024 - 06.2024
High School Diploma -
Penn Hills Senior High School
Some College (No Degree) - Sports And Entertainment Management
La Roche University
Some College (No Degree) - Sports And Entertainment Management
Robert Morris University