Maureen Bertucci
Sterling Heights
Summary
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
4
4
years of professional experience
Work History
Concierge
Willowbrook Hills
08.2024 - Current
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
- Coordinated transportation arrangements for guests, leading to seamless travel experiences.
- Manage resident pages and communicate with care staff when needed
Team Member
Target
10.2020 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Bachelor of Science - Human Resource Development
Oakland University
Rochester Hills, MI12.2026
High School Diploma -
Sterling Heights High School
Sterling Heights, MI06.2022
Skills
- Facility Cleaning
- Attention to Detail
- Sales Expertise
- Product Knowledge
- Stocking and Replenishing
- Money Handling
- Willingness to Learn
- Teamwork and Collaboration
- Guest Satisfaction
- Excellent multitasking
- Administrative support
- Conflict resolution
Timeline
Concierge
Willowbrook Hills
08.2024 - Current
Team Member
Target
10.2020 - Current
Bachelor of Science - Human Resource Development
Oakland University
High School Diploma -
Sterling Heights High School
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