Maureen Brady
Las Vegas,NV
Summary
Obtain a position with greater levels of responsibility that will enhance and complement my professional experience.
Overview
20
20
years of professional experience
Work History
Luxury Hotel Operations Manager
Caesars Palace Hotel And Casino
10.2023 - Current
- Oversees all Caesars Palace villas, specialty suites, penthouses, private gaming salons and butler operations staffing of 100+ employees.
- Maintains extensive knowledge of Villa food & beverage operations.
- Created banquet event orders for villa events, casino tournaments and executive meetings.
- Improved operations by implementing efficient processes and enhancing staff training programs.
- Facilitated seamless communication between departments throughout the hotel & casino to enhance overall efficiency and effectiveness.
Concierge Supervisor
Bellagio Hotel And Casino
01.2022 - 10.2023
- Oversee daily Concierge operations
- Training classes with new hire Concierge employees
- Monitoring performance of staff
- Resolve guest issues and challenges with care
- Draft and implement ideas to enhance the department
- Conducting interviews and overlooking the interview process
- Operating systems used – Opera, LMS, Alice, Avaya, Urvenue, Archtics, UKG, Stratton Warren, HotSoS, Zenoti and Oracle
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
- Tracked and optimized team metrics such as overall production, conversion rates, product types and customer satisfaction.
Concierge
Bellagio Resort and Casino
04.2011 - 01.2022
- Create and recommend personalized itineraries for guests including but not limited to dinner, shows, excursions and transportation
- Adhere to and exceed all AAA Five Diamond Standards
- Resolve guest issues and challenges with care
- Achieved numerous 100% shopper's report
- Operating systems used – Opera, Go-Concierge, VIPR, Archtics, HotSoS and Outbox.
Casino Marketing Coordinator
Bellagio Hotel And Casino
08.2009 - 04.2011
- Received promotion to specialty position of Host Services Coordinator
- Offered personalized services for Casino Marketing Executives
- Assisted in inputting and making VIP reservations in Opera and creating personalized itineraries for VIP customer clientele – dinner, shows etc
- Answer guest calls in a prompt and professional manner
- Evaluate and comprehend player ratings
- Remain fully versed on all Casino Marketing promotional initiatives.
Salon Inventory Clerk
Bellagio Hotel And Casino
03.2008 - 08.2009
- Verified inventory; ordered and managed all salon products used in Salon Bellagio
- Maintained par levels to budgetary guidelines of $16,000 per month
- Nominated for Bellagio Employee of the Month
Salon Receptionist
Bellagio Hotel And Casino
09.2006 - 08.2009
- Warmly welcomed and checked in all arriving guests to the salon
- Managed and organized salon books and appointments
- Entrusted with cash handling, closed out all salon and retail checks
- Systems used – SMS, SpaSoft and Rio Spa.
Lifeguard and Pool Attendant
Bellagio Hotel And Casino
06.2004 - 09.2006
- Upheld and adhered to all safety regulations – Clark County Lifeguard Certified
- Maintained and adhered to all AAA Five Diamond Standards
- Awarded Lifeguard of the Month.
Skills
Leadership
Customer Experience
Property Maintenance
Staff Training and Development
Timeline
Luxury Hotel Operations Manager
Caesars Palace Hotel And Casino
10.2023 - Current
Concierge Supervisor
Bellagio Hotel And Casino
01.2022 - 10.2023
Concierge
Bellagio Resort and Casino
04.2011 - 01.2022
Casino Marketing Coordinator
Bellagio Hotel And Casino
08.2009 - 04.2011
Salon Inventory Clerk
Bellagio Hotel And Casino
03.2008 - 08.2009
Salon Receptionist
Bellagio Hotel And Casino
09.2006 - 08.2009
Lifeguard and Pool Attendant
Bellagio Hotel And Casino
06.2004 - 09.2006