Maureen Britt
Lady Lake,FL
Summary
I enjoy working with the public. Great under pressure. I am a people person with great communication skills.
Overview
35
35
years of professional experience
Work History
TSA officer
TSA/ Department of Homeland Security
NASHVILLE, TN
07.2019 - 01.2026
- Monitored passenger screening processes to ensure compliance with safety regulations.
- Conducted thorough inspections of baggage and personal items for potential threats.
- Collaborated with team members during emergency response drills and training exercises.
- Provided exceptional customer service to travelers while addressing security concerns.
- Assisted in the implementation of new security protocols and procedures.
Payroll and bookkeeping
ABC Mobile Brake
Nashville, TN
04.2001 - 07.2019
- All aspects of processing employee payroll
- All aspects of company bookkeeping
Front of house manager and bartender
Sante fe cattle company restaurant
Nashville, TN
10.1999 - 04.2001
- Managed front of house operations to ensure smooth guest experiences.
- Led staff training programs to enhance service quality and efficiency.
- Coordinated reservations and seating arrangements during peak hours.
- Developed and implemented customer service standards for front of house staff.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Performed daily opening and closing duties such as setting up registers, counting money.
- Resolved customer complaints in a professional manner.
- Provided support to servers when needed during busy periods or peak hours.
- Ensured compliance with health department regulations regarding sanitation and safety standards.
- Oversaw employee recruiting, hiring, performance management and discipline.
- Assisted with training new staff members on proper customer service techniques.
- Responsible for ordering supplies necessary for front-of-house operations.
- Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
- Monitored dining room cleanliness and tidiness at all times.
- Handled guest complaints quickly to maintain positive dining experience for patrons.
- Interviewed, hired and trained new employees.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
Restaurant manager and bartender
Logan's Roadhouse
Nashville, TN
03.1991 - 02.1999
- Oversaw daily restaurant operations and ensured smooth service delivery.
- Managed staff schedules and coordinated team assignments effectively.
- Trained new employees on company policies and customer service standards.
- Implemented health and safety regulations to ensure compliance and cleanliness.
- Monitored inventory levels and placed orders to maintain stock availability.
- Developed promotional strategies to enhance guest experiences and engagement.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Collaborated with kitchen staff to ensure timely food preparation and quality standards.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Assisted with kitchen preparation during peak times as needed.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
Education
Southwest High School
Macon, GASkills
- Customer service
- Employee training
- Problem solving
- Attention to detail
- Multitasking
- Time management abilities
- Problem-solving
Timeline
TSA officer
TSA/ Department of Homeland Security
07.2019 - 01.2026
Payroll and bookkeeping
ABC Mobile Brake
04.2001 - 07.2019
Front of house manager and bartender
Sante fe cattle company restaurant
10.1999 - 04.2001
Restaurant manager and bartender
Logan's Roadhouse
03.1991 - 02.1999
Southwest High School