Maureen Buley

• Handled all aspects of innkeeping including gathering information pertaining to reservations or requests, billing, check in/out, guest orientation, telephone and email correspondence, problem solving, breakfast prep, cooking, service and clean up.
• Assisted with baking, laundry, ironing and housekeeping as needed.
• Provided 24 hr. inn sitting for owner for up to one month at a time while she was out of town.
• Assisted with training new employees by demonstrating best methods for serving clients and guests.

• Oversaw day-to-day operations of brand new, 4-Suite inn for new owner.
• Assisted in set up and maintenance of business
• Performed all aspects of innkeeping including: office management, all guest services from point of reservation through check out, troubleshooting, hiring and training new employees, shopping, kitchen prep/cooking /breakfast service/ clean up, stocking pantry, laundry/housekeeping/staff scheduling.
• Provided services efficiently and with high level of accuracy.
• Increased customer service ratings through personable service.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Attended Seattle Bed and Breakfast Association meetings on a monthly basis and reported information to owner.

Worked for two owners of Chelsea Station On The Park assisting the second owner during transition of new ownership.

• Greeted and assisted guests by gathering information pertaining to reservations or requests. Oriented guests to property upon arrival.
• Assisted with all aspects of innkeeping duties including taking guest reservations by phone, mailing confirmation letters (later, by email) troubleshooting, preparing and serving breakfast for up to 22 guests during two breakfast services, laundry, housekeeping, ironing, stocking, baking and outdoor property maintenance.
• Assisted with hiring and training new employees, demonstrating best methods for serving guests.