Maureen Fitzgerald
Payette,ID
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
23
23
years of professional experience
Work History
Operations Manager
Bering Pacific Services
01.2019 - Current
- Develop and maintain relationships with customers for current and future business
- Manage and coordinate loading of goods received in Seattle
- Manifest customer freight for equipment loaded
- Assist with freight delivery decisions based on customer needs and freight stowage
- Record barge stow information; insure information matches received and loaded manifest
- Negotiate rates and contracts with transportation vendors and customers
- Provide project quotes and complete bid documents for transportation moves as well as quotes for smaller shipments
- Invoice transportation moves
- Track past due invoices and contact customers for balance owed
- Contact and hire third party carriers as needed to perform transportation services
- Manage day to day logistics with Western Alaska onsite crew for village deliveries
- Maintain equipment log to track location of containers and platforms.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Operations Manager
Coastal Transportation
04.2017 - 12.2018
- Managed combined team of 45 personnel for receiving, logistics and vessel loading
- Forecast and plan work hours needed for loading and unloading vessels and conveyances in Seattle
- Met with rail carriers, trucking companies and outside sales personnel to establish rates and service agreements based on customer seafood shipments
- Coordinated safety meetings and required certifications
- Work with vessel crew for seafood shipments and interport freight moves
- Implemented updated receiving practices to streamline workflow and better teamwork
- Perform employee reviews
- Enforce company policies and procedures.
Western Alaska Operations & Logistics
Northland Services/Alaska Marine Lines
12.2001 - 04.2017
- Provide project quotes and complete bid documents for transportation moves
- Managed transportation logistics for large projects
- Work with Western Alaska operations group to coordinate landing craft schedules based on tides and freight needs
- Manage day to day logistics with Western Alaska onsite crew for village deliveries
- Track, quote, and coordinate Western Alaska interport moves with vessel crews and port personnel
- Invoice Western Alaska interport moves
- Assisted in developing computer quote program.
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Project Management
- Operations Oversight
- Customer Relationship Management
- MS Office
- Strategic Planning
- Client Relations
- Process Improvements
- Logistics Oversight
Timeline
Operations Manager
Bering Pacific Services
01.2019 - Current
Operations Manager
Coastal Transportation
04.2017 - 12.2018
Western Alaska Operations & Logistics
Northland Services/Alaska Marine Lines
12.2001 - 04.2017
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