Maureen Garcia
Pasadena
Summary
Compassionate and results-driven Care Facilitator with proven experience supporting PCP-led care teams in delivering high-quality, patient-centered care to seniors with complex, chronic conditions. Adept at coordinating patient schedules, managing follow-ups, and proactively monitoring health status to prevent hospitalizations and improve outcomes. Skilled in accurate EHR documentation, regulatory compliance, and addressing social determinants of health to remove barriers to care. Dedicated to building trusting, respectful relationships with patients 65+ while promoting lifestyle interventions and simplifying access to comprehensive care services.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Care Facilitator
ChenMed
06.2025 - Current
- Supported PCP-led care teams in managing a panel of senior patients with complex, chronic conditions
- Coordinated and prioritized patient scheduling to ensure high-priority patients were seen frequently to prevent hospitalizations
- Tracked and followed up on missed appointments and no-shows to maintain consistent patient engagement
- Proactively monitored patient health status and communicated changes to the care team
- Ensured compliance with CMS and Medicare Advantage regulatory requirements
- Identified and addressed social determinants of health to reduce barriers to care
- Built trusting relationships with patients 65+ through clear, compassionate communication
- Promoted lifestyle and behavioral interventions to support positive health outcomes
Restaurant Manager
HOUSE OF PIES
11.2024 - 06.2025
- Managed budgets, tracked expenses, and analyzed financial performance; handled cash drawers, deposits, and tip distribution
- Oversaw inventory control, supply ordering, and food/beverage cost management to maintain profitability
- Ensured compliance with health, safety, and local regulatory standards
- Directed daily operations including food preparation and service to maintain efficiency and quality
- Recruited, trained, and supervised staff; developed and implemented training programs and conducted regular performance evaluations to enhance team performance and efficiency
- Delivered exceptional customer service by resolving complaints, fostering a welcoming environment, and documenting guest interactions to strengthen loyalty
- Managed vendor deliveries by verifying product quality and invoice accuracy; coordinated returns or supplier credits for substandard goods
- Oversaw daily restaurant operations to ensure optimal guest experiences and service quality.
Hostess/Server/Bartender
Red Robin
12.2021 - 01.2025
- Greet Guest
- Seat guest according to their preference
- Take drink order as well as give recommendations for appetizers
- Make drinks alcoholic and nonalcoholic
- Deliver drinks and recommend entrees
- Take food order
- Ensure food goes out correctly
- Check up on table throughout out their dining experience
- Buss Tables
- Organize and deliver To go orders
- Maintain restaurant area and restrooms clean
Line Cook/Prep Cook/Inventory
Red Robin
12.2021 - 01.2025
- Prepare and wash ingredients for the day
- Prepare the line for opening
- Maintain kitchen area clean
- Prepare any incoming orders
- Sell presentable and tasty entrees
- Take count of inventory to keep up with our ingredient and truck orders
Hostess
Pluckers Wing Bar
10.2021 - 01.2022
- Greet guest
- Provide guest with preferences when it comes to seating
- Prepare menus and silverware for parties
- Seat parties according to their preference
- Buss tables when needed
Receptionist
Cinderella Nail & Spa
03.2021 - 10.2021
- Greet guest
- Help customers choose a service
- Guide customers through picking a color
- Assign customers to technicians
- Check customers out at cashier and handle the transaction process
- Maintain spa clean
- Close down spa and leave everything ready for morning shift
Kitchen Staff
FASTRAK
06.2018 - 03.2020
- Greet and take customer's orders
- Make customer's orders
- Deliver customers orders to their car
- Maintain kitchen clean
- Restock anything necessary
Education
Associate's - General Studies
San Jacinto Community College
Houston, TX05-2022
Skills
- Bilingual: English & Spanish
- Customer Service: 7 Years
- Problem Solving
- Leadership
- Time Management
- Training and Development
- Knowledge of Health & Safety Regulations
- Inventory Management
- Communication
- Leadership
- Proficient in Microsoft 365
- Easily Adaptable
- Dependable
- HIPAA compliance
- Patient confidentiality
Certification
- TABC Certification
- Food Handler Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Care Facilitator
ChenMed
06.2025 - Current
Restaurant Manager
HOUSE OF PIES
11.2024 - 06.2025
Hostess/Server/Bartender
Red Robin
12.2021 - 01.2025
Line Cook/Prep Cook/Inventory
Red Robin
12.2021 - 01.2025
Hostess
Pluckers Wing Bar
10.2021 - 01.2022
Receptionist
Cinderella Nail & Spa
03.2021 - 10.2021
Kitchen Staff
FASTRAK
06.2018 - 03.2020
Associate's - General Studies
San Jacinto Community College