MAUREEN GRAY
The Beach Shack & Rusty Nail
Philadelphia,PA
1
Certification
19
years of professional experience
Directed people-first guest experience strategy across 18+ years in luxury hospitality Food & Beverage and event service environments, mentoring emerging talent and fostering high-performance team culture to create inclusive, purpose-driven service standards.
Work History
Assistant General Manager
5 Years 6 Months- Managed daily restaurant operations, ensuring smooth service across dining room, bar, and kitchen.
- Supervised front-of-house staff, reinforced service standards, and supported team scheduling.
- Coordinated opening and closing procedures, maintaining readiness for peak guest volume.
- Resolved guest concerns promptly, preserving positive service experiences and repeat business.
- Enforced cleanliness, safety, and compliance standards throughout restaurant operations.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Resolved problems promptly to elevate customer approval.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
Manager & Bartender
2 Years 2 Months- Mixed classic and signature cocktails with consistent quality and presentation
- Prepared bar garnishes, glassware, and service stations for efficient shift operations
- Managed drink orders accurately during high-volume service periods
- Maintained clean, organized bar areas and restocked supplies throughout service
- Handled cash, card, and tab transactions with attention to accuracy
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Directed daily operations, aligning staffing, service, and workflow priorities with business goals.
- Implemented process improvements to increase efficiency, consistency, and team accountability.
- Coordinated hiring, onboarding, scheduling, and performance coaching across cross-functional teams.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Formulated policies and procedures to streamline operations.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Cocktail Waitress
3 Years- Greeted guests promptly and delivered attentive cocktail service in upscale bar environment.
- Accurately took beverage orders and relayed requests to bartenders for efficient preparation.
- Served cocktails, wine, and food while maintaining polished table and lounge presentation.
- Handled cash transactions accurately, balancing daily sales at the end of each shift without discrepancies consistently.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Event Coordinator & Bartender
4 Years 11 Months- Coordinated event logistics for private parties, ensuring seamless setup, timing, and guest flow.
- Communicated with clients to confirm event details, special requests, and service expectations.
- Collaborated with kitchen and service teams to align event timelines with food and beverage delivery.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Processed cash and credit transactions accurately using POS system.
- Cleaned bar areas, equipment, and service stations to maintain sanitation standards.
- Coordinated with servers and concessions staff to manage high-volume orders efficiently.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Education
- Liberal Arts And Sciences
Skills
Built stronger teams through development and leadership support.
Created better guest experiences through responsive service and problem resolution.
Drove process improvements that increased operational efficiency.
Kept assignments organized to support consistent workflow.
Delivered well-coordinated events through detailed planning and execution.
Improved morale through motivation and regular support.
Strengthened staff performance through training and coaching.
Maintained vendor relations and inventory accuracy.
Staff management
Operations management
Vendor relationship management
Team leadership strength
Teamwork and collaboration
Timeline
Assistant General Manager
The Beach Shack & Rusty Nail
04.2021 - 10.2026Read More
Manager & Bartender
The Kensington Pub
08.2018 - 10.2020Read More
Cocktail Waitress
The Rittenhouse Hotel, Library Bar
07.2015 - 07.2018Read More
Event Coordinator & Bartender
McFadden's at Citizens Bank Park
05.2007 - 04.2012Read More
Community College of Philadelphia
from Liberal Arts And Sciences
Read More