NYDIA RAMIREZ
San Antonio,TX
Summary
Professional with solid background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.
Overview
2
2
Languages
1
1
Certification
14
14
years of professional experience
Work History
Assistant General Manager
Buffalo Wild Wings
San Antonio, TX
01.2022 - Current
- Assisted in managing daily operations, ensuring compliance with company policies and procedures.
- Coordinated staff training programs to enhance team performance and service quality.
- Supported inventory management initiatives, optimizing stock levels for operational efficiency.
- Implemented marketing promotions, contributing to increased customer engagement and sales growth.
Shift Manager/Hospitality
Buffalo Wild Wings
San Antonio, TX
01.2020 - 2022
- Supervised daily operations, ensuring team adherence to service and quality standards.
- Trained and mentored staff on menu knowledge and customer service techniques.
- Managed inventory levels, conducting regular audits to minimize waste and optimize supply chain efficiency.
- Implemented promotional strategies, increasing customer engagement during peak hours.
Bartender
Buffalo Wild Wings
Sierra Vista, AZ
01.2015 - 2019
- Mixed and served beverages in high-volume bar environment.
- Maintained cleanliness and organization of bar area to enhance customer experience.
- Assisted in training new bartenders on menu offerings and service techniques. Wing Certified Trainer
- Processed customer orders efficiently using point-of-sale systems.
Server
Buffalo Wild Wings
Sierra Vista, AZ
10.2013 - 2015
- Assisted in training new servers on operational procedures and customer service standards. Wing certified trainer
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
Cashier
Buffalo Wild Wings
Sierra Vista, AZ
09.2012 - 2014
- Processed customer transactions accurately using point-of-sale systems.
- Maintained clean and organized workstations to enhance operational efficiency.
- Handled multiple tasks simultaneously in a fast-paced environment while maintaining composure.
Salesperson
Cutco
05.2012 - 09.2012
- Promoted and sold Cutco items
- Attended a seminar to increase product knowledge
Education
Associate of Applied Science - Veterinary Science
Pima Medical Institute
San Antonio, TX08.2025
Veterinarian Assistant Certification - undefined
Pima Medical Institute
07.2024
Skills
- Contributed to profit and loss review to support company performance
- Prioritized time management to keep work organized and on schedule
- Drove alcohol and bar sales growth by 4% during 2023
- Maintained clear, professional communication across customers and team
- Built positive customer relationships through strong service skills
- Took on leadership responsibilities to support team success
- Completed lead program to strengthen leadership development
- Worked with team to raise $20,000 in donations for the Uvalde B&G Club
LANGUAGE
Spanish
Fluency - Beginner
Certification
- BLS
Timeline
Assistant General Manager
Buffalo Wild Wings
01.2022 - Current
Shift Manager/Hospitality
Buffalo Wild Wings
01.2020 - 2022
Bartender
Buffalo Wild Wings
01.2015 - 2019
Server
Buffalo Wild Wings
10.2013 - 2015
Cashier
Buffalo Wild Wings
09.2012 - 2014
Salesperson
Cutco
05.2012 - 09.2012
Veterinarian Assistant Certification - undefined
Pima Medical Institute
Associate of Applied Science - Veterinary Science
Pima Medical Institute