Maureen Hagen
Blue Mounds
Summary
Dynamic and results-driven Senior Project Manager with a proven track record in leading multimillion-dollar construction and renovation projects, particularly in wayfinding, signage, and user experience design. Exceptional collaboration and interpersonal skills foster trust among executives, clinical leaders, architects, contractors, and vendors, ensuring alignment and timely project delivery within budget constraints. A strategic vision combined with meticulous attention to detail consistently yields measurable improvements in navigation, patient satisfaction, and operational efficiency. Recognized as a flexible, empathetic leader who thrives in high-pressure environments while inspiring cross-functional teams to achieve collective success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Project Manager – Wayfinding & User Experience | Construction & Design Strategy
UW Health – Planning, Design, and Construction – Southern, WI & Northern, IL
11.2017 - Current
- Direct enterprise-wide wayfinding, signage, and user experience strategies across healthcare construction and renovation projects, impacting over 6M sq. ft. of facility space.
- Oversee multimillion-dollar project scopes, budgets, and timelines, delivering projects on schedule and within budget.
- Lead cross-functional teams of up to 50+ stakeholders, coordinating with architects, contractors, and vendors to ensure cohesive and compliant signage/user experience integration.
- Implement user-centered design and accessibility principles, resulting in a 30% reduction in wayfinding-related patient complaints and measurable improvements in satisfaction scores.
- Standardize and lead signage systems, naming conventions, and wayfinding strategies across the organization, creating consistency and operational efficiency.
- Collaborate with executive leadership to align wayfinding and signage with digital platforms, reducing patient check-in delays by 50% through improved navigation and registration flow.
- Drive continuous improvement initiatives, using stakeholder feedback and data analysis to refine strategies, supporting a 25% increase in staff efficiency related to patient and user routing/experience.
Office Manager
UW Madison- School of Medicine and Public Health, Population Health Sciences, HIP
05.2017 - 11.2017
- Served as the front desk/first point of contact for the Health Innovation Program, providing professional reception and triage for visitors, calls, and inquiries, maintaining a welcoming, efficient environment.
- Coordinated monthly grant-writing groups, scheduling sessions, circulating agendas/materials, and tracking action items to keep proposals on time and compliant with sponsor requirements.
- Sent targeted email reminders and task prompts to staff, improving follow-through on deadlines and program deliverables.
- Supervised student staff, assigning and reviewing tasks, providing feedback, and approving timesheets with 100% policy compliance.
- Onboarded and oriented new staff, preparing accounts, access, and resources to accelerate time-to-productivity.
- Managed procurement and supply orders, reconciling requests against budgets and vendor terms to ensure availability while avoiding stockouts and rush fees.
- Planned and executed staff meetings and events: reserved rooms, coordinated setup/teardown, and captured clear, actionable minutes and action items with stakeholders and due dates.
- Operated the main telephone line, accurately routing calls and resolving issues at first contact, improving response times.
- Supported partner and stakeholder relationships by attending conferences, coordinating follow-ups, and communicating program updates, helping retain and grow key collaborations.
Clinic Operations Assistant
UW Health, Wisconsin Psychiatric Institute and Clinic
06.2015 - 04.2017
- Independently executed tasks assigned by clinic leadership (manager, supervisor, RN supervisor, physicians, and reception staff) to support the daily operations of a high-volume outpatient psychiatry department.
- Managed unauthorized work queue for the entire department, ensuring accurate insurance updates and claim processing to safeguard revenue flow and resolve patient insurance issues.
- Served as acting Clinic Supervisor during absences, overseeing reception staff, administrative workflows, and front desk operations to maintain service continuity.
- Generated daily, weekly, and monthly operational reports for clinic leadership, providing accurate data to support decision-making and compliance requirements.
- Supported onboarding and training of new receptionists and providers, accelerating orientation and improving consistency in clinic procedures.
- Troubleshot and resolved equipment issues, coordinating directly with vendors and applying technical resources to minimize downtimes.
- Prioritized and managed competing tasks in a fast-paced clinical environment, ensuring timely completion of high-impact assignments.
- Maintained strict HIPAA compliance when handling patient information and insurance records.
- Contributed to special projects and process improvements, supporting efficiency and quality of clinic operations.
Medical Receptionist
UW Health, Odana Atrium Clinic
11.2013 - 06.2015
- Delivered exceptional first impressions as the front-line representative of UW Health, greeting patients and visitors with professionalism, warmth, and a positive attitude.
- Managed high-volume patient interactions in person and over the phone, ensuring accurate scheduling, registration, and communication.
- Performed clerical, data entry, and retrieval tasks with accuracy and efficiency, supporting smooth clinic operations and patient flow.
- Processed patient payments correctly and promptly, ensuring accuracy in transactions and reinforcing patient trust and satisfaction.
- Assessed and responded to urgent or critical situations, escalating appropriately to clinical staff to maintain patient safety.
- Advocated for patients with empathy and professionalism, demonstrating an “I care” attitude and providing support throughout the care experience.
- Maintained confidentiality and compliance with HIPAA regulations in handling patient records and sensitive information.
Retail Wireless Consultant
Five Star Cellular
11.2011 - 11.2013
- Engaged customers with clear, tailored communication, providing product and service information, billing guidance, and phone feature education at an accessible level.
- Consistently achieved and exceeded weekly sales goals while maintaining a strong focus on customer satisfaction and long-term relationship building.
- Delivered exceptional customer service, building rapport with existing clients and generating referrals that contributed to increased sales growth.
- Recognized as the top-performing salesperson in the store, demonstrating strong product knowledge, consultative selling, and closing skills.
- Exercised sound decision-making in addressing customer needs, troubleshooting issues, and matching clients with the best products and plans.
- Maintained an organized, clean, and professional retail environment, reinforcing brand standards and creating a welcoming experience for customers.
Graphic Designer/Finisher
Frank Beer/Liquor
05.2011 - 11.2013
- Partnered with clients and company representatives to translate business needs into creative, effective signage solutions that strengthened brand presence and customer engagement.
- Designed and produced visual materials that promoted company products and client campaigns, contributing to increased visibility and revenue growth.
- Developed signage aligned with marketing objectives, ensuring consistency in messaging, branding, and visual impact across accounts.
- Executed full production workflow—including trimming, laminating, mounting, and grommet installation—delivering polished, high-quality signage on time and within specifications.
- Balanced creativity with efficiency, meeting high-volume demand while maintaining design quality and brand integrity.
- Problem-solved design and production obstacles under tight deadlines, ensuring seamless delivery and strong client satisfaction.
Education
Bachelor of Science - Communication
University of Wisconsin-Platteville
05.2011
Skills
- Strategic Project Leadership
- Construction Project Management (Healthcare & Complex Facilities)
- Wayfinding & Signage Systems Design
- Budgeting, Cost Control & Financial Stewardship
- Cross-Functional Team Leadership & Collaboration
- Stakeholder Engagement & Executive Communication
- Regulatory Compliance (ADA, HIPAA, Life Safety, Joint Commission)
- Vendor & Contract Negotiation / Oversight
- Process Improvement & Standardization
- Risk Assessment, Mitigation & Problem-Solving
- User-Centered & Accessibility Design Principles
- Integration of Physical & Digital Navigation Systems
Certification
- Currently pursuing the Project Manager Professional certification through the Project Management Institute (PMI)
- Emerging Leaders Program – UW Health (2024) Completed a selective leadership development program designed to strengthen strategic thinking, team leadership, and cross-functional collaboration within a complex healthcare system.
- American FFA Degree – National FFA Organization (2007) Awarded the highest degree of achievement in FFA, recognizing outstanding leadership, community service, and supervised agricultural experience projects. Earned by fewer than 1% of members nationwide.
Timeline
Senior Project Manager – Wayfinding & User Experience | Construction & Design Strategy
UW Health – Planning, Design, and Construction – Southern, WI & Northern, IL
11.2017 - Current
Office Manager
UW Madison- School of Medicine and Public Health, Population Health Sciences, HIP
05.2017 - 11.2017
Clinic Operations Assistant
UW Health, Wisconsin Psychiatric Institute and Clinic
06.2015 - 04.2017
Medical Receptionist
UW Health, Odana Atrium Clinic
11.2013 - 06.2015
Retail Wireless Consultant
Five Star Cellular
11.2011 - 11.2013
Graphic Designer/Finisher
Frank Beer/Liquor
05.2011 - 11.2013
Bachelor of Science - Communication
University of Wisconsin-Platteville
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